International Journal of Services and Operations Management
- Editor in Chief
- Prof. Angappa Gunasekaran
- ISSN online
- 1744-2389
- ISSN print
- 1744-2370
- 12 issues per year
- CiteScore 1.2 (2023)

Globalisation of market and operations places tremendous pressure on productive management of services and manufacturing enterprises. Services are increasingly important in today's developed economies. Nevertheless, manufacturing plays a major role in national economies and is essential for the survival of service organisations. Considering the globalisation of services and manufacturing, a journal focusing on global perspective of operations management is of paramount importance. IJSOM focuses on new strategies, techniques and technologies for improving productivity and quality in both manufacturing and services.
Topics covered include
- Operations strategy in services/manufacturing, SMEs
- Designing service/manufacturing enterprises, virtual enterprises
- Value chain perspectives
- Service blue printing
- Service delivery process, performance measures/metrics
- Managing capacity
- Managing and measuring quality
- Information technology, MRP, ERP
- Human resources
- Production planning and control, scheduling, JIT
- Lean/agile production
- Supply chain/inventory management
- Product and process design
- E-commerce and operations
- Location and facility planning
Objectives
The main objectives of IJSOM are to promote research and practice of new strategies, techniques and technologies for improving the organisational competitiveness of both service and manufacturing industries around the world. IJSOM aims to help professionals working in the field of services and operations management, academic educators, industry consultants, and practitioners to contribute, to disseminate and to learn from each other’s work. The global dimension is emphasised to overcome cultural and national barriers and to meet the accelerating technological changes and changes in global economy. IJSOM aims to act as a forum for exchanging innovative ideas and sharing research and practical experiences in services and operations management. IJSOM will publish high quality articles in all areas of manufacturing and service operations management.
Readership
IJSOM is a forum to help professionals, academics, researchers, practitioners and policy makers, working in the field of services and operations management, to discuss the important ideas, concepts and disseminate information and to learn from each other's work.
Contents
IJSOM publishes original papers, review papers, technical reports, case studies, conference reports, management reports, book reviews, notes, commentaries, and news. IJSOM will also publish paper addressing simulation and mathematical models. Special Issues devoted to important topics in services and operations management will occasionally be published.
IJSOM is indexed in:
- Scopus (Elsevier)
- Academic OneFile (Gale)
- CAB Abstracts - Agriculture and International Development Indexes
- CAB Animal Sciences
- CAB Abstracts - Environmental Sciences Indexes
- CAB Abstracts - Human Sciences Abstracts
- CAB Abstracts - Leisure and Tourism Abstracts
- cnpLINKer (CNPIEC)
- Expanded Academic ASAP (Gale)
- OneFile Business (Gale)
- General OneFile (Gale)
- CAB Global Health
- Google Scholar
- Info Trac (Gale)
- Inspec (Institution of Engineering and Technology)
- J-Gate
- International Abstracts in Operations Research
- ProQuest Advanced Technologies Database with Aerospace
- RePEc
IJSOM is listed in:
- National Agency for Evaluation of the University and Research System (ANVUR)
- Cabell's Directory of Publishing Opportunities
Editor in Chief
- Gunasekaran, Angappa, Penn State Harrisburg, USA
(an.gunasekarangmail.com)
Associate Editor
- Subramanian, Nachiappan, University of Sussex, UK
Editorial Board Members
- Antony, Jiju, Heriot-Watt University, UK
- Apte, Uday, Southern Methodist University, USA
- Beresford, Anthony, Cardiff University, UK
- Berry, William, Queens University of Charlotte, USA
- Bommer, Michael, Clarkson University, USA
- Buddress, Lee, Portland State University, USA
- Bueno Campos, Eduardo, Universidad Autónoma de Madrid, Spain
- Burns, Neil, Loughborough University, UK
- Chen, Chialin, Queen's University, Canada
- Clegg, Ben, Aston University, UK
- Damien, Paul, The University of Texas at Austin, USA
- Das, Ajay, Baruch College, USA
- Davis, Mark, Bentley College, USA
- Dobson, Gregory, University of Rochester, USA
- Evans, James R., University of Cincinnati, USA
- Eynan, Amit, University of Richmond, USA
- Franceschini, Fiorenzo, Politecnico di Torino, Italy
- Fransoo, Jan, Technische Universiteit Eindhoven, Netherlands
- Gindy, Nabil, University of Nottingham, UK
- Goodwin, Paul, University of Bath, UK
- Hertz, Susanne, Jonkoping International Business School, Sweden
- Hua, Zhongsheng, University of Science and Technology of China, China
- Huchzermeier, Arnd, WHU - Otto-Beisheim Graduate School of Management, Germany
- Kohler, Pierre, Swiss Business School, Switzerland
- Koulamas, Christos, Florida International University, USA
- Li, Shanling, McGill University, Canada
- Lyu, JrJung, National Cheng Kung University, Taiwan, Province of China
- Macbeth, Douglas K., University of Southampton, UK
- MacBryde, Jillian, University of Strathclyde, UK
- Mathieu, Richard G., Queens University of Charlotte, USA
- McCarthy, Ian, Simon Fraser University, Canada
- McComb, Sara, Purdue University, USA
- McDermott, Chris, Rensselaer Polytechnic Institute, USA
- Mercieca, Charles, UN-NGO, USA
- Newman, W. Rocky, Miami University, USA
- Olson, David L., University of Nebraska - Lincoln, USA
- Oztekin, Asil, University of Massachusetts Lowell, USA
- Parlar, Mahmut, McMaster University, Canada
- Pentico, David W., Duquesne University, USA
- Pesnel, Eric, ESCP-EAP, France
- Robb, David, Tsinghua University, China
- Rosenthal, Stephen R., Boston University, USA
- Russell, Robert A., University of Tulsa, USA
- Sethuraman, Kannan, University of Melbourne, Australia
- Smith, Marilyn, Winthrop University, USA
- Sum, Chee Chuong, National University of Singapore, Singapore
- Swamidass, Paul M., Auburn University, USA
- Tirtiroglu, Ercan, University of Adelaide, Australia
- Twigg, David, University of Sussex, UK
- Viswanathan, S., Nanyang Technological University, Singapore
- Vonderembse, Mark, University of Toledo, USA
- Zemel, Eitan, New York University, USA
A few essentials for publishing in this journal
- Submitted articles should not have been previously published or be currently under consideration for publication elsewhere.
- Conference papers may only be submitted if the paper has been completely re-written (more details available here) and the author has cleared any necessary permissions with the copyright owner if it has been previously copyrighted.
- Briefs and research notes are not published in this journal.
- All our articles go through a double-blind review process.
- All authors must declare they have read and agreed to the content of the submitted article. A full statement of our Ethical Guidelines for Authors (PDF) is available.
- There are no charges for publishing with Inderscience, unless you require your article to be Open Access (OA). You can find more information on OA here.
- All articles for this journal must be submitted using our online submissions system.
- View Author guidelines.
Submission process
Journal news
Leaning in to improve healthcare
6 November, 2024
Research in the International Journal of Services and Operations Management has shown that the success of lean management techniques in public healthcare depends not only on the tools used to implement it, but on a fundamental shift in organisational culture. Lean management has proved itself able to reduce waste and improve efficiency across the public and private sectors. This work, by Petra Hurme and Johanna Liljeroos-Cork of Tampere University, Finland, emphasises the need to encourage long-term collaboration and improve staff well-being to make it work well in the healthcare sector [...]
More details...Park and learn
14 December, 2024
Parking congestion at universities, particularly engineering colleges, is becoming a growing concern as student populations steadily rise while parking capacity remains the same. In many urban environments, including university campuses, drivers routinely face the frustration of searching for an available parking space, often leading to wasted time and increased stress. A study in the International Journal of Services and Operations Management has looked at how the parking issue might be addressed. Rabih Monzer Firaoui, Jehad Basem Abu Shamleh, Bilal Marzouki, and Ibrahim Emad Elabed of the University of Sharjah, United Arab Emirates, Sharfuddin Ahmed Khan of the University of Regina, Canada, and Shahriar Tanvir Alam of the Military Institute of Science and Technology in Dhaka, Bangladesh, focused on a particular university's engineering college where a significant increase in student enrolment over the past five years has meant its parking capacity has become overwhelmed. There is always congestion, especially during peak hours, and the researchers have turned to simulation techniques to see whether they could find a solution [...]
More details...Keep up-to-date
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