
International Journal of Services and Operations Management
2012 Vol.12 No.4
Pages | Title and author(s) |
387-404 | Using queuing theory for evaluating flexibility performance in banking servicesWuttigrai Ngamsirijit DOI: 10.1504/IJSOM.2012.047950 |
405-430 | Machine tool component manufacturing - a lean approachB. John; V. Selladurai; Rajesh Ranganathan DOI: 10.1504/IJSOM.2012.047951 |
431-446 | Risk in collaborative networks: relationships analysisMohammad Alawamleh; Keith Popplewell DOI: 10.1504/IJSOM.2012.047952 |
447-467 | Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysisHadi Shirouyehzad; F. Hosseinzadeh Lotfi; Arash Shahin; Mir. B. Aryanezhad; Reza Dabestani DOI: 10.1504/IJSOM.2012.047953 |
468-489 | Discriminate analysis and neural network approach in water utility serviceSuchismita Satapathy; S.K. Patel; P.D. Mishra DOI: 10.1504/IJSOM.2012.047954 |
490-508 | A typology for frontline employee adaptability to gain insights in service customisation: a viewpointMichael Sony; Nandakumar Mekoth DOI: 10.1504/IJSOM.2012.047955 |