International Journal of Services and Operations Management (IJSOM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Services and Operations Management

Pages	Title and author(s)
387-404	Using queuing theory for evaluating flexibility performance in banking services Wuttigrai Ngamsirijit DOI: 10.1504/IJSOM.2012.047950
405-430	Machine tool component manufacturing - a lean approach B. John; V. Selladurai; Rajesh Ranganathan DOI: 10.1504/IJSOM.2012.047951
431-446	Risk in collaborative networks: relationships analysis Mohammad Alawamleh; Keith Popplewell DOI: 10.1504/IJSOM.2012.047952
447-467	Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis Hadi Shirouyehzad; F. Hosseinzadeh Lotfi; Arash Shahin; Mir. B. Aryanezhad; Reza Dabestani DOI: 10.1504/IJSOM.2012.047953
468-489	Discriminate analysis and neural network approach in water utility service Suchismita Satapathy; S.K. Patel; P.D. Mishra DOI: 10.1504/IJSOM.2012.047954
490-508	A typology for frontline employee adaptability to gain insights in service customisation: a viewpoint Michael Sony; Nandakumar Mekoth DOI: 10.1504/IJSOM.2012.047955