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International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management


Title Author(s) Vol. and Issue nos. Page nos. Full-text article
Work life balance of women employees: a literature reviewA. VasumathiVol.29 No.1100-146Free access
Service gap deployment: a framework to link quality gaps to service activitiesFiorenzo Franceschini; Luca MastrogiacomoVol.29 No.185-99Free access
A Pareto-based approach to optimise aggregate production planning problem considering reliable supplier selectionArash Nobari; AmirSaman Khierkhah; Vahid HajipourVol.29 No.159-84Free access
Improving the quality and yield in the casting of compressor pulley through the application of total failure mode and effects analysisP.R. Senthilmurugan; C. Jegadheesan; S.R. DevadasanVol.29 No.142-58Free access
Contact centre service excellence: a proposed conceptual frameworkSurya Dharamdass; Yudi FernandoVol.29 No.118-41Free access
ERP implementation in public healthcare, achievable benefits and encountered criticalities - an investigation from ItalyAndrea Chiarini; Emidia Vagnoni; Luca ChiariniVol.29 No.11-17Free access