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International Journal of Services and Operations Management

Title	Author(s)	Vol. and Issue nos.	Page nos.	Full-text article
Work life balance of women employees: a literature review	A. Vasumathi	Vol.29 No.1	100-146
Service gap deployment: a framework to link quality gaps to service activities	Fiorenzo Franceschini; Luca Mastrogiacomo	Vol.29 No.1	85-99
A Pareto-based approach to optimise aggregate production planning problem considering reliable supplier selection	Arash Nobari; AmirSaman Khierkhah; Vahid Hajipour	Vol.29 No.1	59-84
Improving the quality and yield in the casting of compressor pulley through the application of total failure mode and effects analysis	P.R. Senthilmurugan; C. Jegadheesan; S.R. Devadasan	Vol.29 No.1	42-58
Contact centre service excellence: a proposed conceptual framework	Surya Dharamdass; Yudi Fernando	Vol.29 No.1	18-41
ERP implementation in public healthcare, achievable benefits and encountered criticalities - an investigation from Italy	Andrea Chiarini; Emidia Vagnoni; Luca Chiarini	Vol.29 No.1	1-17