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International Journal of Services and Operations Management

Title	Author(s)	Vol. and Issue nos.	Page nos.	Full-text article
Eliminating end-of-line rejections - a quality filter mapping approach	P. Raghuram; Ashwin Srikanth; P. Rithan Mandesh	Vol.47 No.1	123-140
New approach of lean management concept: procedure and practical case in the automotive sector	Abdelouahed Boutayeb; Abdelali Ennadi; Abderrahim Chamat; Abdelhamid Touache; Abderrazak Boumane	Vol.47 No.1	97-122
Supply chain risk identification and assessment by probability and impact matrix	G. Hariharan; T. Balamurugan	Vol.47 No.1	74-96
Assessing the effect of marketing mix on tourists' satisfaction: insights from Bangladesh	Afzal Hossain; Shahedul Hasan; Md Yusuf Hossein Khan; Md. Humayun Kabir Chowdhury	Vol.47 No.1	47-73
How organisation deviance affects employees' perception: a quantitative analysis on managing workplace emotions	Chiehwen Ed Hsu; S. Yeshwant Raj; Taksaporn Boonroungkaw	Vol.47 No.1	29-46
The moderating impact of work cooperation within the ministry of social affairs and labour in Kuwait: an approach based on TAM and D&M models	Faisal L.F.H. Almutairi; Ramayah Thurasamy; Jasmine A.L. Yeap; Ibtisam L.F.H. Almutairi	Vol.47 No.1	1-28