International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2018 Vol.30 No.4


Pages Title and author(s)
405-418Value chain and supply chain: which is more impacted by ERP systems?
Mohammad Alawamleh; Loiy Bani Ismail; Randa Mazzawi
DOI: 10.1504/IJSOM.2018.093510
419-446Instrument for measuring service quality and dimensions of service quality affecting image, value and trust in medical tourism area
M.N. Anish; P.B. Dhanish; R. Sridharan
DOI: 10.1504/IJSOM.2018.093511
447-464Identification of critical success factors in reverse logistics; analysing interrelationships by interpretive structural modelling
Hamidreza Panjehfouladgaran; Nima Bahiraie; Rosnah Yusuff
DOI: 10.1504/IJSOM.2018.093512
465-479Measuring the service quality of luxury hotel chains in the USA
Hokey Min
DOI: 10.1504/IJSOM.2018.093513
480-504Wood-based construction project supplier selection under uncertain starting date
Azadeh Mobtaker; Anjali Awasthi; Satyaveer S. Chauhan; Sophie D'Amours
DOI: 10.1504/IJSOM.2018.093514
505-519An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
N. Prakash; R. Somasundaram; V. Krishnamoorthy
DOI: 10.1504/IJSOM.2018.093515
520-541Modelling and solving a bi-objective single period problem with incremental and all unit discount within stochastic constraints: NSGAII and MOPSO
Mahsa Najimi; Seyed Hamid Reza Pasandideh
DOI: 10.1504/IJSOM.2018.093516

 

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