International Journal of Services and Operations Management (IJSOM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Services and Operations Management

Pages	Title and author(s)
271-302	Two echelon supply chain with permissible delay in payments under exponential lead time involving investment for quality improvement and ordering cost reduction S. Hemapriya; R. Uthayakumar DOI: 10.1504/IJSOM.2020.108114
303-326	Lean management in hospitality: methods, applications and future directions Erwin Rauch; Dominik T. Matt; Christian Linder DOI: 10.1504/IJSOM.2020.108115
327-347	The effect of scenario planning on non-financial performance in Malaysia hotel industry Joshua Teck Khun Loo; Rajendran Muthuvelo; Shaian Kiumarsi; Fadzil Ali DOI: 10.1504/IJSOM.2020.108116
348-359	Models of satisfaction antecedents: a brief review. An integrative literature review of the most discussed satisfaction models in marketing studies Fernando Macieira; Tiago Oliveira; Mitsuru Yanaze DOI: 10.1504/IJSOM.2020.108118
360-380	Nature of effects of dynamics of team control on project team effectiveness in construction project delivery Titus Ebenezer Kwofie; Clinton Ohis Aigbavboa; Ellence Dipolelo Molobela DOI: 10.1504/IJSOM.2020.108119
381-402	Service facilities and hotel performance: empirical evidence from hotel-level data in Thailand Jordi Meya Domínguez; Piriya Pholphirul DOI: 10.1504/IJSOM.2020.108120