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International Journal of Services and Operations Management
Published issues
2020 Vol.36 No.3
International Journal of Services and Operations Management
2020 Vol.36 No.3
Pages
Title and author(s)
271-302
Two echelon supply chain with permissible delay in payments under exponential lead time involving investment for quality improvement and ordering cost reduction
S. Hemapriya; R. Uthayakumar
DOI
:
10.1504/IJSOM.2020.108114
303-326
Lean management in hospitality: methods, applications and future directions
Erwin Rauch; Dominik T. Matt; Christian Linder
DOI
:
10.1504/IJSOM.2020.108115
327-347
The effect of scenario planning on non-financial performance in Malaysia hotel industry
Joshua Teck Khun Loo; Rajendran Muthuvelo; Shaian Kiumarsi; Fadzil Ali
DOI
:
10.1504/IJSOM.2020.108116
348-359
Models of satisfaction antecedents: a brief review. An integrative literature review of the most discussed satisfaction models in marketing studies
Fernando Macieira; Tiago Oliveira; Mitsuru Yanaze
DOI
:
10.1504/IJSOM.2020.108118
360-380
Nature of effects of dynamics of team control on project team effectiveness in construction project delivery
Titus Ebenezer Kwofie; Clinton Ohis Aigbavboa; Ellence Dipolelo Molobela
DOI
:
10.1504/IJSOM.2020.108119
381-402
Service facilities and hotel performance: empirical evidence from hotel-level data in Thailand
Jordi Meya Domínguez; Piriya Pholphirul
DOI
:
10.1504/IJSOM.2020.108120
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