
International Journal of Services and Operations Management
2011 Vol.8 No.2
Pages | Title and author(s) |
127-141 | Creating value for the business service buyer through modularityPauliina Ulkuniemi, Saara Pekkarinen DOI: 10.1504/IJSOM.2011.038569 |
142-163 | An analysis on enhancing service delivery in the United States Coast GuardTad Drozdowski, Tugrul U. Daim DOI: 10.1504/IJSOM.2011.038570 |
164-190 | Utilisation of new technologies: a state-of-art-review and future prospectiveHarwinder Singh, J.S. Khamba DOI: 10.1504/IJSOM.2011.038571 |
191-221 | Chaos Theory and recessional business environments: case studies of operational health of service and manufacturing organisationsAlan D. Smith DOI: 10.1504/IJSOM.2011.038572 |
222-256 | The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in b2bIsrael Boxer, Gabor Rekettye DOI: 10.1504/IJSOM.2011.038573 |