International Journal of Services and Operations Management (IJSOM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Services and Operations Management

Pages	Title and author(s)
127-141	Creating value for the business service buyer through modularity Pauliina Ulkuniemi, Saara Pekkarinen DOI: 10.1504/IJSOM.2011.038569
142-163	An analysis on enhancing service delivery in the United States Coast Guard Tad Drozdowski, Tugrul U. Daim DOI: 10.1504/IJSOM.2011.038570
164-190	Utilisation of new technologies: a state-of-art-review and future prospective Harwinder Singh, J.S. Khamba DOI: 10.1504/IJSOM.2011.038571
191-221	Chaos Theory and recessional business environments: case studies of operational health of service and manufacturing organisations Alan D. Smith DOI: 10.1504/IJSOM.2011.038572
222-256	The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in b2b Israel Boxer, Gabor Rekettye DOI: 10.1504/IJSOM.2011.038573