International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2018 Vol.29 No.1


Pages Title and author(s)
1-17ERP implementation in public healthcare, achievable benefits and encountered criticalities - an investigation from Italy
Andrea Chiarini; Emidia Vagnoni; Luca Chiarini
DOI: 10.1504/IJSOM.2018.088460
18-41Contact centre service excellence: a proposed conceptual framework
Surya Dharamdass; Yudi Fernando
DOI: 10.1504/IJSOM.2018.088470
42-58Improving the quality and yield in the casting of compressor pulley through the application of total failure mode and effects analysis
P.R. Senthilmurugan; C. Jegadheesan; S.R. Devadasan
DOI: 10.1504/IJSOM.2018.088472
59-84A Pareto-based approach to optimise aggregate production planning problem considering reliable supplier selection
Arash Nobari; AmirSaman Khierkhah; Vahid Hajipour
DOI: 10.1504/IJSOM.2018.088473
85-99Service gap deployment: a framework to link quality gaps to service activities
Fiorenzo Franceschini; Luca Mastrogiacomo
DOI: 10.1504/IJSOM.2018.088474
100-146Work life balance of women employees: a literature review
A. Vasumathi
DOI: 10.1504/IJSOM.2018.088477

 

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