International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2019 Vol.34 No.3

Pages Title and author(s)
279-305The impact of modern information technology on customer satisfaction considering the mediating role of organisational health
Naser Moghaddasi; Mojtaba Heidari
DOI: 10.1504/IJSOM.2019.103566
306-322Improvising the six row manually operated paddy seedling transplanter through value engineering
M. Mohan; G. Sundararaj; S.R. Devadasan; R. Murugesh
DOI: 10.1504/IJSOM.2019.103567
323-340Application of fuzzy axiomatic design for prioritisation of sustainable manufacturing strategies for an automotive component manufacturing scenario
R.M. Thirupathi; S. Vinodh; Priyanka Shinde
DOI: 10.1504/IJSOM.2019.103568
341-360Linkages of QMS and soft EMS: perceptions of operations managers as modelled by SEM
Amjad Khalili; Md Yusof Ismail; A.N.M. Karim; Mohd Radzi Che Daud
DOI: 10.1504/IJSOM.2019.103569
361-384A conceptual framework for the assessment of sustainability indicators using IF-THEN rules approach: a case study
K. Jayakrishna; S. Vinodh; K.E.K. Vimal
DOI: 10.1504/IJSOM.2019.103570
385-404Collaboration impact on social well-being for business sustainability: a case study of a Malaysian water treatment SME company
H.M. Belal; Siti Norezam Othman; Mohamad Faizal Ahmad Zaidi; Kunio Shirahada
DOI: 10.1504/IJSOM.2019.103571
405-420Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan; Muhammad Sabbir Rahman; Abu Bakar Sade
DOI: 10.1504/IJSOM.2019.103572