International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2014 Vol.17 No.2


Pages Title and author(s)
119-141Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Iran)
Maryam Mashhadiabdol; Seyed Mojtaba Sajadi; Kambiz Talebi
DOI: 10.1504/IJSOM.2014.058840
142-167A web-based multi-optimisation approach for convergent product networks using the Steiner tree
Reza Hassanzadeh; Iraj Mahdavi; Nezam Mahdavi-Amiri
DOI: 10.1504/IJSOM.2014.058841
168-193Development and analysis of hybrid genetic algorithms for flow shop scheduling with sequence dependent setup time
Rajesh Vanchipura; R. Sridharan
DOI: 10.1504/IJSOM.2014.058842
194-220An integrated approach for designing office chair with ergonomic consideration
Pragyan Paramita Mohanty; Siba Sankar Mahapatra
DOI: 10.1504/IJSOM.2014.058843
221-256A neuro-fuzzy regression approach for estimation and optimisation of gasoline consumption
Ali Azadeh; S. Mohammad Hasan Manzour Alajdad; Tahereh Aliheidari Bioki
DOI: 10.1504/IJSOM.2014.058844

 

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