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International Journal of Services and Operations Management
Published issues
2014 Vol.17 No.2
International Journal of Services and Operations Management
2014 Vol.17 No.2
Pages
Title and author(s)
119-141
Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Iran)
Maryam Mashhadiabdol; Seyed Mojtaba Sajadi; Kambiz Talebi
DOI
:
10.1504/IJSOM.2014.058840
142-167
A web-based multi-optimisation approach for convergent product networks using the Steiner tree
Reza Hassanzadeh; Iraj Mahdavi; Nezam Mahdavi-Amiri
DOI
:
10.1504/IJSOM.2014.058841
168-193
Development and analysis of hybrid genetic algorithms for flow shop scheduling with sequence dependent setup time
Rajesh Vanchipura; R. Sridharan
DOI
:
10.1504/IJSOM.2014.058842
194-220
An integrated approach for designing office chair with ergonomic consideration
Pragyan Paramita Mohanty; Siba Sankar Mahapatra
DOI
:
10.1504/IJSOM.2014.058843
221-256
A neuro-fuzzy regression approach for estimation and optimisation of gasoline consumption
Ali Azadeh; S. Mohammad Hasan Manzour Alajdad; Tahereh Aliheidari Bioki
DOI
:
10.1504/IJSOM.2014.058844
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