International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2022 Vol.42 No.4

Pages Title and author(s)
439-453Development, measurement and validation of customer perceived value scale in Indian financial services sector
P. Suganthi; A.P. Muthulakshmi
DOI: 10.1504/IJSOM.2022.124988
454-479The lean framework for supporting the pharmaceutical supply chain transformation
Berty Argiyantari; Togar M. Simatupang; Mursyid Hasan Basri
DOI: 10.1504/IJSOM.2022.125027
480-499An empirical study of green supply chain management practices and environmental performance of Indian manufacturing organisations
Mohd. Azmi Khan; Salma Ahmad; Amgad S.D. Khaled
DOI: 10.1504/IJSOM.2022.125001
500-524Buffer size evaluation in a bottle plant production system: a comparison between different solving methods
Ilenia Zennaro; Serena Finco; Riccardo Aldrighetti; Daria Battini
DOI: 10.1504/IJSOM.2022.124990
525-538Gap between expectation and perception of customers about e-banking services for each service quality dimensions in selected public and private sector banks in India
Mahesh Chand Garg; Parveen Kumar
DOI: 10.1504/IJSOM.2022.125026
539-563An empirical study on warehouse automated materials handling equipment adoption in Malaysian warehousing sector
Siti Norida Wahab; Muhammad Iskandar Hamzah; Zhen Xiang Khoo; Wen Sheng Yau
DOI: 10.1504/IJSOM.2022.124991
564-579Revisiting the global expansion strategy of fast-food brand: modelling of satisfaction antecedents in marketing management
Hiroko Oe; Max Weeks
DOI: 10.1504/IJSOM.2022.125005