International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2013 Vol.14 No.2

Pages Title and author(s)
131-156Corporate reputation as strategic competitive advantage of manufacturing and service-based firms: multi-industry case study
Alan D. Smith; William T. Rupp; Darlene Motley
DOI: 10.1504/IJSOM.2013.051826
157-174Buffer design for availability: a new simulative study in case of infant and random failures
Daria Battini; Maurizio Faccio; Alessandro Persona; Alberto Regattieri
DOI: 10.1504/IJSOM.2013.051827
175-196Decision-making in selecting reverse logistics alternative using interval-valued fuzzy sets combined with VIKOR approach
Chitrasen Samantra; Nitin Kumar Sahu; Saurav Datta; Siba Sankar Mahapatra
DOI: 10.1504/IJSOM.2013.051828
197-220Development and validation of performance measures for environmentally conscious manufacturing
Perminder Jit Singh; Varinder Kumar Mittal; Kuldip Singh Sangwan
DOI: 10.1504/IJSOM.2013.051829
221-235Simulated annealing-based algorithm for the capacitated hub routing problem
P.N. Ram Kumar; Appa Iyer Sivakumar
DOI: 10.1504/IJSOM.2013.051830
236-251An economic production quantity (EPQ) model for a customer-dominated supply chain with defective items, reworking and scrap
Christoph H. Glock; Mohamad Y. Jaber
DOI: 10.1504/IJSOM.2013.051831
252-275Flexible approach to patients satisfaction: a case of Indian private hospitals
Sadia Samar Ali; R.K. Bharadwaj; F. Ahmad
DOI: 10.1504/IJSOM.2013.051835