International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2020 Vol.35 No.3

Pages Title and author(s)
269-288Socio-economic determinants of support and brand value perception: a survey of microfranchisees
Mariângela Carli Santiago; Andrea Giovani Lanfranchi; Pedro Lucas De Resende Melo; Julio Araujo Carneiro-da-Cunha; Renato Telles
DOI: 10.1504/IJSOM.2020.105371
289-306Identification and ranking of factors affecting customer loyalty – a case study: Mehre-e-Eghtesad bank customers
Ali Nazeri; Mohsen Ebrahimi; Rahman Soofifard
DOI: 10.1504/IJSOM.2020.105372
307-320Identification and empirical characterisation of flight arrival variation and the impact on departure punctuality
Jenaro Nosedal-Sánchez; Miquel Angel Piera-Eroles; Diederik Lebbink
DOI: 10.1504/IJSOM.2020.105373
321-338Feedback mode preference and performance improvement with a handheld scanning device
Elizabeth Copeland Beckham; Reuben F. Burch; Lesley Strawderman; Kari Babski-Reeves; Linkan Bian; Katherine King
DOI: 10.1504/IJSOM.2020.105374
339-358Modelling patient satisfaction in healthcare
Sanjeev Bordoloi
DOI: 10.1504/IJSOM.2020.105375
359-397Indian public distribution system in a supply chain perspective: a critical review and the way forward
Ajay Bohtan; K. Mathiyazhagan; Prem Vrat
DOI: 10.1504/IJSOM.2020.105376