International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2018 Vol.29 No.4


Pages Title and author(s)
439-461Total quality management and quality certification: effects in organisational performance
Marina Godinho Antunes; Joaquín Texeira Quirós; Maria Rosário Justino
DOI: 10.1504/IJSOM.2018.090452
462-486Prioritising the barriers of waste management as per Indian perspective by PROMETHEE II and VIKOR methods
Suchismita Satapathy; Anshuman Garanaik; Swarn Kumar
DOI: 10.1504/IJSOM.2018.090453
487-506A development model of factors affecting customer loyalty to mobile service providers in Thailand
Patcharanan Klankaew; Amnuay Saengnoree
DOI: 10.1504/IJSOM.2018.090454
507-526Supply chain coordination under revenue-sharing contract with value-added services considering risk-attitude of the customers
Nafiseh Shamsi Gamchi; Seyed Ali Torabi
DOI: 10.1504/IJSOM.2018.090455
527-556Business process reengineering framework and methodology: a critical study
Hari Lal Bhaskar
DOI: 10.1504/IJSOM.2018.090456
557-578Predicting the behavioural intention to adopt lean practices: an empirical study in the manufacturing industry
Swati Alok; Aman Kabra; Anirudh Mudam
DOI: 10.1504/IJSOM.2018.090457

 

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