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International Journal of Services and Operations Management
Published issues
2018 Vol.29 No.4
International Journal of Services and Operations Management
2018 Vol.29 No.4
Pages
Title and author(s)
439-461
Total quality management and quality certification: effects in organisational performance
Marina Godinho Antunes; Joaquín Texeira Quirós; Maria Rosário Justino
DOI
:
10.1504/IJSOM.2018.090452
462-486
Prioritising the barriers of waste management as per Indian perspective by PROMETHEE II and VIKOR methods
Suchismita Satapathy; Anshuman Garanaik; Swarn Kumar
DOI
:
10.1504/IJSOM.2018.090453
487-506
A development model of factors affecting customer loyalty to mobile service providers in Thailand
Patcharanan Klankaew; Amnuay Saengnoree
DOI
:
10.1504/IJSOM.2018.090454
507-526
Supply chain coordination under revenue-sharing contract with value-added services considering risk-attitude of the customers
Nafiseh Shamsi Gamchi; Seyed Ali Torabi
DOI
:
10.1504/IJSOM.2018.090455
527-556
Business process reengineering framework and methodology: a critical study
Hari Lal Bhaskar
DOI
:
10.1504/IJSOM.2018.090456
557-578
Predicting the behavioural intention to adopt lean practices: an empirical study in the manufacturing industry
Swati Alok; Aman Kabra; Anirudh Mudam
DOI
:
10.1504/IJSOM.2018.090457
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