International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2025 Vol.50 No.4


Pages Title and author(s)
415-435Impact of perceived value of services and buzz marketing on the relationship between service quality and customer satisfaction: a meta-analysis
Praveen Kumar Pandey; Amandeep Dhaliwal
DOI: 10.1504/IJSOM.2025.145540
436-464Post-COVID-19 situational analysis assessment of the food and beverage sector using Rasch and PAM clustering techniques
Elia Oey; Andre Dharma Saputra; Alexander Yoga Pratama; Hanijanto Soewandi
DOI: 10.1504/IJSOM.2025.145537
465-487A study on the effect of open innovation activities on digital transformation capability and firm performance: evidence from Taiwanese SMEs
Chieh-Chih Hou; Ja-Shen Chen; Bo-Jyun Chen
DOI: 10.1504/IJSOM.2025.145539
488-506Assessing the effect of land administration reforms on service delivery by the Lands Commission of Ghana
Pius Asumadu-Basoah; Kyeame Ghansah
DOI: 10.1504/IJSOM.2025.145538
507-533Zero defect philosophy and 8D method applied to improve technical documentation of oil and gas segment suppliers
Felipe Cerchiareto Pereira; Ualison Rébula de Oliveira; Sérgio Nogueira Fiuza; Vicente Aprigliano Fernandes
DOI: 10.1504/IJSOM.2025.145541
534-555Liquidity and bank risk-taking in the MENA region
Salihu Liman Mairafi; Sallahuddin Hassan; Shamsul Bahrain Mohamed-Arshad
DOI: 10.1504/IJSOM.2025.145542

 

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