
International Journal of Services and Operations Management
2015 Vol.22 No.3
Pages | Title and author(s) |
257-286 | Service quality improvement at public utilities: a caseAnupama Prashar DOI: 10.1504/IJSOM.2015.072312 |
287-303 | E-service quality dimensions' effect on customers' willingness to buy: structural equation modelling approachAnil Kumar; Manoj Kumar Dash DOI: 10.1504/IJSOM.2015.072313 |
304-322 | Assigning patients to rooms in a private hospital in KuwaitHumoud Alsabah; Majid M. Aldaihani; Ali Allahverdi DOI: 10.1504/IJSOM.2015.072314 |
323-335 | Improving workplace by using 5'S tool - a typical application of sorting methodSyed Anwarul Islam; Sheikh Muktadir Hossain; Mazharul Hassan; Nilufa Yeasmin DOI: 10.1504/IJSOM.2015.072315 |
336-362 | Issues and challenges faced by organised and unorganised retail outlets of food and grocery in India - an empirical studyA. Vasumathi; R. Subashini DOI: 10.1504/IJSOM.2015.072316 |
363-393 | Demurrage cost reduction in cement manufacturing plantG.S. Dangayach; Ankit Jain DOI: 10.1504/IJSOM.2015.072317 |