International Journal of Services and Operations Management (IJSOM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Services and Operations Management

Pages	Title and author(s)
451-476	Pre-training analysis for student's placement training using hendecagonal fuzzy number with similarity measure M. Revathi; M. Valliathal DOI: 10.1504/IJSOM.2020.10025395
477-494	A quantitative exploration of service brand avoidance and its antecedents Pierre Mostert; Sotira Petrou; Daniel J. Petzer; Adele Berndt DOI: 10.1504/IJSOM.2020.10023973
495-527	Analysis of the factors that influence adoption of information from managerial responses to negative electronic word-of-mouth Fayiz Shrafat; Dia Zeglat; Waed Ensour; Nael Mosa Sarhan DOI: 10.1504/IJSOM.2020.10023979
528-540	Assessment of operational performance indicators from dual perspectives: traditional versus contextual Adenike Aderonke Moradeyo DOI: 10.1504/IJSOM.2020.10028964
541-562	Relationship between service quality, consumer values, satisfaction and loyalty: an empirical study of a shopping mall Domingos Fernandes Campos; Kelson Wagner Da Silva Barros; Lieda Amaral De Souza; Julio Cesar Ferro De Guimarães DOI: 10.1504/IJSOM.2020.10024658
563-582	Developing dimensions of the marketing-operations alignment construct Kedwadee Sombultawee; Sakun Boon-itt DOI: 10.1504/IJSOM.2020.10024088
583-599	A two period lot sizing and pricing model for a perishable/seasonal item Prakash Abad DOI: 10.1504/IJSOM.2020.10024646