International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2024 Vol.47 No.4


Pages Title and author(s)
423-448Workplace productivity of service industry: evidence from public and private banks of Bangladesh
M. Muhshin Aziz Khan; Ahmed Sayem; Pronob Kumar Biswas
DOI: 10.1504/IJSOM.2024.137990
449-495A decision support framework to evaluate the main factors affecting the selection of sustainable materials in construction projects
Ebrahim Aghazadeh; Hasan Yildirim
DOI: 10.1504/IJSOM.2024.137992
496-514Identification and modelling of factors influencing service recovery
Munish Pal Singh; Satyendra Kumar Sharma; Udayan Chanda
DOI: 10.1504/IJSOM.2024.138000
515-534Evaluating the effect of logistics service quality on customer satisfaction and loyalty
G. Yoganandan; M. Vasan; László Vértesy
DOI: 10.1504/IJSOM.2024.137991
535-557Dimensions of hotel service quality and its impacts on guest satisfaction and loyalty
Domingos Fernandes Campos; Patricia Silva Rebouças de Araújo; Daniel Cavalcanti Fernandes Campos
DOI: 10.1504/IJSOM.2024.137993

 

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