International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2020 Vol.35 No.4

Pages Title and author(s)
399-420Analytical evaluation of relation between alignment and performance in service triads – three differing contexts
Mohan Gopalakrishnan; Srimathy Mohan
DOI: 10.1504/IJSOM.2020.105907
421-439Gender and worker productivity issues associated with sport betting from an ethical perspective
Amber A. Smith-Ditizio; Leslie Graham; David L. Nichols; Kerry S. Webb
DOI: 10.1504/IJSOM.2020.105908
440-460Decision-making improvement in petroleum rigs: a service assessment
Cláudio Benevenuto De Campos Lima; Rodrigo Nunes Ferreira; Danilo Garbazza Vieira; José Francisco Tebaldi De Castro; Gilson Brito Alves Lima; Julio Cesar De Faria Alvim Wasserman
DOI: 10.1504/IJSOM.2020.105909
461-481Sourcing analytics for evaluating and selecting suppliers using DEA and AHP: a case of the aerospace company
Seong-Jong Joo; Bradley C. Boehmke; Hokey Min; Ozden Bayazit
DOI: 10.1504/IJSOM.2020.105910
482-503Towards a new model of work passion
Waed Ensour; Dia Zeglat; Hadeel Al-Maaitah
DOI: 10.1504/IJSOM.2020.105911
504-527Supply chain risk management and the role of project managers: a comparative analysis of US and Japanese firms
Takashi Shimizu; Kihyun Park; Youngwon Park; Mark H. Haney
DOI: 10.1504/IJSOM.2020.105912
528-556Inventory model optimisation for a closed-loop retailer-manufacturer-supplier system with imperfect production, reworks and quality dependent return rate
Anindya Rachma Dwicahyani; Eva Kholisoh; Cucuk Nur Rosyidi; Pringgo Widyo Laksono; Wakhid Ahmad Jauhari
DOI: 10.1504/IJSOM.2020.105913