
International Journal of Services and Operations Management
2016 Vol.23 No.3
Pages | Title and author(s) |
257-276 | An empirical study on the issues and challenges faced by HR professionals in an IT company in Karnataka, India P. Saravanan; A. Vasumathi; R. Subashini DOI: 10.1504/IJSOM.2016.074814 |
277-297 | Ranking value proposition elements of an Iranian steel-making company using a multi-attribute decision-making modelZahra Yavari; Bahram Ranjbarian; Saeedeh Ketabi DOI: 10.1504/IJSOM.2016.074815 |
298-315 | Performance measurement system in supply chain management: application in the service sectorTálita Floriano Dos Santos; Maria Silene Alexandre Leite DOI: 10.1504/IJSOM.2016.074816 |
316-346 | Shift from product supply chain management to services supply chain management: a reviewVikas Thakur; Ramesh Anbanandam DOI: 10.1504/IJSOM.2016.074817 |
347-386 | A combined confirmatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service qualityRakesh D. Raut; Sachin S. Kamble; Manoj Kumar Jha DOI: 10.1504/IJSOM.2016.074818 |