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International Journal of Services and Operations Management
Published issues
2019 Vol.32 No.2
International Journal of Services and Operations Management
2019 Vol.32 No.2
Pages
Title and author(s)
131-157
Framing transformation dynamics towards service-orientation: alternative trajectories of B2B relations
Inka Lappalainen; Tiina Valjakka; Toni Ahonen; Maaria Nuutinen
DOI
:
10.1504/IJSOM.2019.097526
158-172
Multi-machine flow shop scheduling problems with rejection using genetic algorithm
Mohammadreza Dabiri; Soroush Avakh Darestani; Bahman Naderi
DOI
:
10.1504/IJSOM.2019.097527
173-201
Application of fuzzy QFD for improving the process sustainability characteristics: a case study
K.E.K. Vimal; S. Vinodh; K. Jayakrishna
DOI
:
10.1504/IJSOM.2019.097528
202-223
Impact of demographic profile of pharmaceutical entrepreneurs on entrepreneurial traits and family stress
A. Vasumathi; S. Tamil Maran
DOI
:
10.1504/IJSOM.2019.097529
224-248
Self-service technology (web interface): Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Thomas John Paul; Jayanth Jacob
DOI
:
10.1504/IJSOM.2019.097530
249-267
Creating value with integrated B2B solutions: an empirical study of network maintenance services
Mikko Pynnönen; Mika Immonen; Jukka Hallikas
DOI
:
10.1504/IJSOM.2019.097531
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