International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2019 Vol.32 No.2


Pages Title and author(s)
131-157Framing transformation dynamics towards service-orientation: alternative trajectories of B2B relations
Inka Lappalainen; Tiina Valjakka; Toni Ahonen; Maaria Nuutinen
DOI: 10.1504/IJSOM.2019.10018763
158-172Multi-machine flow shop scheduling problems with rejection using genetic algorithm
Mohammadreza Dabiri; Soroush Avakh Darestani; Bahman Naderi
DOI: 10.1504/IJSOM.2019.10013308
173-201Application of fuzzy QFD for improving the process sustainability characteristics: a case study
K.E.K. Vimal; S. Vinodh; K. Jayakrishna
DOI: 10.1504/IJSOM.2019.10018764
202-223Impact of demographic profile of pharmaceutical entrepreneurs on entrepreneurial traits and family stress
A. Vasumathi; S. Tamil Maran
DOI: 10.1504/IJSOM.2019.10018765
224-248Self-service technology (web interface): Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Thomas John Paul; Jayanth Jacob
DOI: 10.1504/IJSOM.2019.10018766
249-267Creating value with integrated B2B solutions: an empirical study of network maintenance services
Mikko Pynnönen; Mika Immonen; Jukka Hallikas
DOI: 10.1504/IJSOM.2019.10018767

 

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