International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2024 Vol.49 No.1


Pages Title and author(s)
1-20An intelligent hybridised distributed feedback control approach for the JIT open-shop scheduling problem
Azouz Meddourene; Brahim Bouzouia; Rosa Abbou; Nouara Achour
DOI: 10.1504/IJSOM.2024.141412
21-41Evaluation of quality in health services: the customer satisfaction as an input for Fuzzy TOPSIS
Fagner José Coutinho de Melo; André Philippi Gonzaga de Albuquerque; Larissa de Arruda Xavier; Denise Dumke de Medeiros
DOI: 10.1504/IJSOM.2024.141410
42-69Resilience to sustainability: system dynamics modelling in e-commerce
Medoh Chuks
DOI: 10.1504/IJSOM.2024.141414
70-90An empirical analysis of supply chain sustainable performances in Malaysian freight logistics industry
Kim Yoke Ong; Suhaiza Zailani; Kanagi Kanapathy
DOI: 10.1504/IJSOM.2024.141411
91-110Increasing the intensity of customer involvement in a service process
Pini Davidov; Shlomo Globerson; Inessa Ainbinder
DOI: 10.1504/IJSOM.2024.141413
111-136The effect of unethical marketing behaviour on customer punitive intentions in the context of services industry: the moderating role of switching intention
Kareem Ahmed Ragab; Ahmed Elsetouhi; Diaa Elhak Abdulraheem
DOI: 10.1504/IJSOM.2024.141415

 

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