International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2023 Vol.46 No.1


Pages Title and author(s)
1-34Presenting a predictive benchmark model of after-sales service agencies for vehicles based on the data envelopment analysis approach
Sajjad Kheyri; Farhad Hosseinzadeh Lotfi; Seyed Esmaeil Najafi; Bijan Rahmani Parchkolaei
DOI: 10.1504/IJSOM.2023.133409
35-59Service quality of ski group package tours: a modified importance-performance analysis
Shih-Hao Liu; Chin-Hsiang Tsai
DOI: 10.1504/IJSOM.2023.133413
60-110Flexibility in logistics: a literature review
Kalyana C. Chejarla; Omkarprasad S. Vaidya; Sushil Kumar
DOI: 10.1504/IJSOM.2023.133411
111-131Impact of training and development programmes on skills and overall career development of bank employees: the case of Punjab (India)
Manuja Garg; Sanjeev Bansal
DOI: 10.1504/IJSOM.2023.133410
132-154Analysis of supply chain complexity dimensions across three industries
Niyanta Mehra; Aakriti Khurania; Kshitij Rastogi; Suresh Kumar Garg
DOI: 10.1504/IJSOM.2023.133424

 

Return to top