International Journal of Services and Operations Management (IJSOM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Services and Operations Management

Pages	Title and author(s)
271-288	Evaluating alternatives of product design: a multi criteria group decision making approach Dira Ernawati; I. Nyoman Pujawan; I. Made Londen Batan; Maria Anityasari DOI: 10.1504/IJSOM.2015.067768
289-301	Analysing the performance of emergency department by simulation: the case of Sirjan Hospital Zahra Sepehri; S. Mohammad Arabzad; Seyed Mojtaba Sajadi DOI: 10.1504/IJSOM.2015.067769
302-319	Capabilities as components of competitive strategy in the Portuguese service sector Carlos F. Gomes; Mahmoud M. Yasin; Michael H. Small DOI: 10.1504/IJSOM.2015.067770
320-337	Simulation optimisation of total cost in M/G/C retrial queuing systems with geometric loss, feedback and linear retrial policy Ali Azadeh; Seyedeh Salimian Rizi; Mohammad Abdollahi; Ehsan Fathi; Seyed Hamed Mahmoudi DOI: 10.1504/IJSOM.2015.067771
338-357	A benchmarking approach for supply chain risk management Srikanta Routroy; Arjun Shankar DOI: 10.1504/IJSOM.2015.067772
358-384	Integrating two-agent scheduling and order acceptance problems to maximise total revenue by bounding each agent penalty function Mohammad Reisi-Nafchi; Ghasem Moslehi DOI: 10.1504/IJSOM.2015.067773