International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2013 Vol.15 No.3


Pages Title and author(s)
259-274Antecedents of customer satisfaction and purchase intention with mobile shopping system use
Lisa Y. Chen
DOI: 10.1504/IJSOM.2013.054442
275-292Lean concept implementation in a consulting company
Nenad Balazin; Nedeljko Stefanic
DOI: 10.1504/IJSOM.2013.054443
293-312Supply chain risk management and organisational decision making: a case study of a major Japanese automotive firm
Takashi Shimizu; Youngwon Park; Paul Hong
DOI: 10.1504/IJSOM.2013.054444
313-337The impact of internal marketing practices on services quality of commercial banks in Jordan
Amal Metabis; Sulieman Ibraheem Shelash Al-Hawary
DOI: 10.1504/IJSOM.2013.054445
338-357Exploratory study of adoption of lean management practices in Pakistani textile firms
M. Khurrum S. Bhutta; Ana L. Rosado-Feger; Faizul Huq; Asif Muzaffar
DOI: 10.1504/IJSOM.2013.054446
358-373Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Mohd Adil
DOI: 10.1504/IJSOM.2013.054447
374-388A unified framework for the design of service systems
Truong Hong Trinh; Voratas Kachitvichyanukul
DOI: 10.1504/IJSOM.2013.054448

 

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