International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2022 Vol.42 No.1

Pages Title and author(s)
1-31The effects of total quality management practices on sustainable performance: perspective from Malaysia
Kit Yeng Sin; Muhammad Shahar Jusoh; Choon Ling Sim
DOI: 10.1504/IJSOM.2022.123067
32-51Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
Niloofar Saadat; Nosratoollah Shadnoush; Ehsaneh Nejad Mohammad Nameghi
DOI: 10.1504/IJSOM.2022.123094
52-74Exploring the impact of orientations on hospital-supplier collaboration: an empirical study
Santanu Mandal; Sreejith Nair; Arjun Sreedhar; Uthra Vijeshwari
DOI: 10.1504/IJSOM.2022.123064
75-102Analysis of a multi-echelon supply chain network with Erlang replenishments, (s, S) inventory policies, lost sales and Poisson external demand
Despoina D. Ntio; Michael I. Vidalis; Stylianos I. Koukoumialos; Alexandros C. Diamantidis
DOI: 10.1504/IJSOM.2022.123066
103-128Competing value framework model of organisational culture and job performance: an examination of the mediating role of HPHR practices
Ali Zeb; Nor Hazana Abdullah; Khawar Hussain; Misnah
DOI: 10.1504/IJSOM.2022.123069
129-150Medical supplies lot-sizing with supplier selection in Thailand healthcare supply chain sector
Rachanida Rod-iw; Thanakorn Naenna
DOI: 10.1504/IJSOM.2022.123103