International Journal of Services and Operations Management (IJSOM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Services and Operations Management

Pages	Title and author(s)
1-23	Service quality programme developments and lean management aspects: a multi-case study Alan D. Smith DOI: 10.1504/IJSOM.2010.033141
24-52	A graph-theoretic approach to evaluate the intensity of barriers in the implementation of FMSs Tilak Raj, Ravi Shankar, Mohammed Suhaib, R.A. Khan DOI: 10.1504/IJSOM.2010.033142
53-75	Assessing the efficiency of hospitals operating under a unique owner: a DEA application in the presence of missing data Caglar S. Aksezer, James C. Benneyan DOI: 10.1504/IJSOM.2010.033143
76-96	A genetic algorithm approach to generate an integrated multiplant aggregate production-distribution plan P. Ashoka Varthanan, N. Murugan, G. Mohan Kumar DOI: 10.1504/IJSOM.2010.033144
97-111	Supply chain management consulting: a qualitative empirical study of market segments and dynamics Stephan M. Wagner, Andreas F. Breiter DOI: 10.1504/IJSOM.2010.033145
112-142	Minimising makespan on a single heat-treatment furnace in the steel casting industry M. Ramasubramaniam, M. Mathirajan, V. Ramachandran DOI: 10.1504/IJSOM.2010.033146