International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2013 Vol.16 No.4


Pages Title and author(s)
427-442Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis
Mohammad Mahdi Tavakoli; Hadi Shirouyehzad; Reza Dabestani
DOI: 10.1504/IJSOM.2013.057507
443-459An optimal replenishment policy for EOQ models with time-varying demand and shortages
Taniya Sarkar Roy; Santanu Kumar Ghosh; Kripasindhu Chaudhuri
DOI: 10.1504/IJSOM.2013.057508
460-477Benchmarking of rapid prototyping systems using grey relational analysis
Siba Sankar Mahapatra; Biranchi Narayan Panda
DOI: 10.1504/IJSOM.2013.057509
478-505Agility appraisement and identification of agile barriers in a supply chain
Chhabi Ram Matawale; Saurav Datta; Siba Sankar Mahapatra
DOI: 10.1504/IJSOM.2013.057510
506-524Lean implementation through value stream mapping: a case study in an Indian pump manufacturing company
S. Thirunavukkarasu; Balaji Visvanath Bheeman; R. Ashwin; M. Varadharajan; S.R. Devadasan; R. Murugesh
DOI: 10.1504/IJSOM.2013.057511
525-547Modelling the customer relationship management in a multi-layer supply chain considering product life cycle
Hassan Mehrmanesh; Sahar Parikhi; Hamed Fazlollahtabar
DOI: 10.1504/IJSOM.2013.057512

 

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