International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2020 Vol.36 No.1


Pages Title and author(s)
1-19Hidden structure and value network: shedding light on position assessment
Elina Karttunen; Mika Immonen; Mikko Pynnönen; Jouni Koivuniemi
DOI: 10.1504/IJSOM.2020.106790
20-41Implementing lean paradigm in an Indian foundry facility: a case study
Sanjiv Kumar Tiwari; Ritesh Kumar Singh; Sharad Chandra Srivastava
DOI: 10.1504/IJSOM.2020.106791
42-71Behavioural operations management - identification of its research program
Jure Erjavec; Peter Trkman
DOI: 10.1504/IJSOM.2020.106792
72-93Optimising emergency medical centres location with a response-time-decreasing approach using hybrid methods of optimisation and simulation
Ahmad Kamali; Seyed Mojtaba Sajadi; Fariborz Jolai
DOI: 10.1504/IJSOM.2020.106793
94-109Employee perception towards the retention strategy of IT industry in Coimbatore
N. Shani; U.S. Senthilkumar
DOI: 10.1504/IJSOM.2020.106794
110-129Critical success factors concerning the management of industrial services
Isabelle Confort Machado; Rosley Anholon; Osvaldo Luiz Gonçalves Quelhas; Olívio Novaski; Jefferson De Souza Pinto
DOI: 10.1504/IJSOM.2020.106795