International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2022 Vol.41 No.1/2

Special Issue on: Operational Excellence in Services

Guest Editors: Prof. Anand Gurumurthy and Prof. Ashutosh Sarkar


Pages Title and author(s)
8-29Assessing the degree of perceived risk in adoption of mobile payment system by retailers in India
Bharti Ramtiyal; Deepak Verma; Ajay Pal Singh Rathore
DOI: 10.1504/IJSOM.2022.121726
30-58Quality assessment of Brazilian fast-food business services
Ana Carla De Souza Gomes Dos Santos; Thamirys Da Silva Sena Souza; Letícia Ali Figueiredo Ferreira; Sérgio Augusto Faria Salles; Layanne Andrade Mendonça; Augusto Da Cunha Reis
DOI: 10.1504/IJSOM.2022.121724
59-81Markov analysis of academic performance of students in higher education: a case study of an engineering institution
K.K. Eldose; B.D. Mayureshwar; K. Ratna Kumar; R. Sridharan
DOI: 10.1504/IJSOM.2022.121696
82-101The impact of total quality management by mediator's compliance and information technology on education performance in secondary schools Iraq
Sami Abdullah Kadhim; Md Fauzi Bin Ahmad
DOI: 10.1504/IJSOM.2022.121723
102-113Completion time variance and the product rate variation problem
Amrutha Renganathan; G. Srinivasan
DOI: 10.1504/IJSOM.2022.121729
114-141A multi-objective mathematical model for the design of a closed cycle green distribution network of mass consumption products
John Willmer Escobar; José Luis Ramírez Duque; Alejandro López Vélez; Mauricio Aguilar
DOI: 10.1504/IJSOM.2022.121697
142-162Distribution channel coordination in green supply chain management in the presence of price premium effects
Tatavarty Guru Sant
DOI: 10.1504/IJSOM.2022.121725
163-183Analysis of post-harvest supply chain impediments for rural employability and waste reduction
Rahul Priyadarshi; Srikanta Routroy; Girish Kant Garg
DOI: 10.1504/IJSOM.2022.121693
184-202Supply chain contracts with price and effort dependent demand
S. Yamini
DOI: 10.1504/IJSOM.2022.121727

Additional Papers

203-223Using time motion study to identify the determinants of patient satisfaction and impact of long appointment wait time: an empirical case of radiology department
Amandeep Dhaliwal
DOI: 10.1504/IJSOM.2022.121691
224-240Modelling a multi-objective problem for emergency response in disaster management: emphasising on mitigating the impact of the delay in the crisis severity
Mohd Anuar Arshad; Arshad Mahmood; Muhammad Salman Shabbir; Ahmed Faisal Siddiqi; Mazhar Abbas; Gadir Sleimany
DOI: 10.1504/IJSOM.2022.121690