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  1. International Journal of Services and Operations Management
  2. Published issues
  3. 2024 Vol.48 No.3
International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2024 Vol.48 No.3


Pages Title and author(s)
305-333Fuzzy cognitive map-based modelling for smart grid implementation in India
Archana
DOI: 10.1504/IJSOM.2024.139239
334-352Wholesale and sustainable supply chain: bridging gaps through digitalisation
Lucas Conde Stocco; Luciana Oranges Cezarino; Lara Bartocci Liboni; Flavio Pinheiro Martins
DOI: 10.1504/IJSOM.2024.139240
353-394Analysis of MAP/PH1, PH2/2 queueing system with two types of heterogeneous servers, standby server, instantaneous feedback, working vacation, multiple vacations, breakdown, phase type repairs and impatient behaviour of customers
G. Ayyappan; K. Thilagavathy
DOI: 10.1504/IJSOM.2024.139241
395-408Service failure management system: evidence from the Indian hospitality industry
Vikash; Neeraj Kaushik
DOI: 10.1504/IJSOM.2024.139245
409-423An eloquent study of government v/s self-aided higher education institutions during COVID-19 revisiting SERVQUAL model
Jignesh Bhatt; Prakashkumar Patel; Hardik Bhadeshiya; Baxiskumar Patel
DOI: 10.1504/IJSOM.2024.139246
424-444Patient engagement and customer loyalty: the role of value co-creation in healthcare service delivery
Ernest Yaw Tweneboah-Koduah; Raphael Odoom; Matilda Adams; Alexander Annane-McCarthy
DOI: 10.1504/IJSOM.2024.139247

 

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