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International Journal of Services and Operations Management
Published issues
2024 Vol.48 No.3
International Journal of Services and Operations Management
2024 Vol.48 No.3
Pages
Title and author(s)
305-333
Fuzzy cognitive map-based modelling for smart grid implementation in India
Archana
DOI
:
10.1504/IJSOM.2024.139239
334-352
Wholesale and sustainable supply chain: bridging gaps through digitalisation
Lucas Conde Stocco; Luciana Oranges Cezarino; Lara Bartocci Liboni; Flavio Pinheiro Martins
DOI
:
10.1504/IJSOM.2024.139240
353-394
Analysis of MAP/PH
1
, PH
2
/2 queueing system with two types of heterogeneous servers, standby server, instantaneous feedback, working vacation, multiple vacations, breakdown, phase type repairs and impatient behaviour of customers
G. Ayyappan; K. Thilagavathy
DOI
:
10.1504/IJSOM.2024.139241
395-408
Service failure management system: evidence from the Indian hospitality industry
Vikash; Neeraj Kaushik
DOI
:
10.1504/IJSOM.2024.139245
409-423
An eloquent study of government v/s self-aided higher education institutions during COVID-19 revisiting SERVQUAL model
Jignesh Bhatt; Prakashkumar Patel; Hardik Bhadeshiya; Baxiskumar Patel
DOI
:
10.1504/IJSOM.2024.139246
424-444
Patient engagement and customer loyalty: the role of value co-creation in healthcare service delivery
Ernest Yaw Tweneboah-Koduah; Raphael Odoom; Matilda Adams; Alexander Annane-McCarthy
DOI
:
10.1504/IJSOM.2024.139247
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