International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2023 Vol.45 No.1

Pages Title and author(s)
1-36Assessing the factors influencing continued use of online-food-delivery services and the impact on health: a multi-group analysis
Arghya Ray; Pradip Kumar Bala; Rashmi Jain
DOI: 10.1504/IJSOM.2023.131281
37-53Evaluating the theory of constraints business strategy approach from the perspective of the schools of strategic thought
Themer Miralha Soares; Fernando Bernardi de Souza; Carlos Roberto Garcia Cottas
DOI: 10.1504/IJSOM.2023.131283
54-70Service innovation: the effects of organisational contingencies
Nadia Anridho; Wann-Yih Wu; Mohamad Suyunus
DOI: 10.1504/IJSOM.2023.131282
71-91Assessing efficiency and effectiveness in the automotive after-sales processes - Polish experiences
Piotr Grajewski; Piotr Sliż; Candace M. TenBrink
DOI: 10.1504/IJSOM.2023.131284
92-112Framework for the management of risk and resilience in logistics projects
Geraldo Cardoso de Oliveira Neto; Jadir Perpetuo dos Santos; André Jacinto Nunes; Marlene Paula Castro Amorim; Moacir Godinho Filho
DOI: 10.1504/IJSOM.2023.131336
113-129Development of a workmanship management system for performance appraisal of construction projects
Rakesh Sookoo; Joseph Iwaro; Abrahams Mwasha
DOI: 10.1504/IJSOM.2023.131280
130-150Mergers in banking industry: some emerging issues
Sudarshan Maity; Tarak Nath Sahu
DOI: 10.1504/IJSOM.2023.131285