International Journal of Services and Operations Management (IJSOM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Services and Operations Management

Pages	Title and author(s)
389-410	A methodology for the implementation of lean thinking in manufacturing support services A. Jaaron, C.J. Backhouse DOI: 10.1504/IJSOM.2011.041239
411-428	Integrated supply chain: a survey of Indian textile organisations Darshan Kumar, Om Pal Singh, Jagdev Singh DOI: 10.1504/IJSOM.2011.041240
429-452	Developing an instrument for measuring Six Sigma implementation Erick C. Jones, Mahour Mellat Parast, Stephanie G. Adams DOI: 10.1504/IJSOM.2011.041241
453-490	An integrated model of perceived service quality and customer loyalty: an empirical examination of the mediation effects of customer satisfaction and customer trust Samer E. Dahiyat, Mamoun N. Akroush, Bayan N. Abu-Lail DOI: 10.1504/IJSOM.2011.041242
491-505	Customers' quality perceptions towards online railway reservation services in India: an exploratory study Arpita Khare, Meenakshi Handa DOI: 10.1504/IJSOM.2011.041243