International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2021 Vol.38 No.4

Pages Title and author(s)
467-489A capability perspective on service provision in project-based organisations
Saad Zighan; Ziad Al-Kalha; David Bamford; Iain Reid
DOI: 10.1504/IJSOM.2021.114247
490-507Operational excellence, regulatory framework and firm characteristics in the oil sector: the role of enterprise risk management implementation
Muazu Hassan Muazu; Rosmaini Tasmin; Mudaser Javaid
DOI: 10.1504/IJSOM.2021.114299
508-535Key factors of service quality of B-2-B technology providers
Fredric William Swierczek; Theerawut Monta
DOI: 10.1504/IJSOM.2021.114250
536-565CEO human capital and economic performance: evidence from Vietnam
Thi Hai Ly Tran; Duc Nam Phung; Thi Bich Nguyet Phan; Thi Thao Luong
DOI: 10.1504/IJSOM.2021.114286
566-593Design of lean manufacturing-based strategies to improve the production process of a metalworking company
Vanessa Valle Mercado; Dayana Benitez Acosta; Dionicio Neira Rodado; Juan Cabarcas Reyes; Aurora Piñeres Castillo; Guilherme Luz Tortorella
DOI: 10.1504/IJSOM.2021.114251
594-609Consumers' preferences in purchasing recycled/refurbished products: an empirical investigation
Hediyeh Mahmoodi; Jafar Heydari
DOI: 10.1504/IJSOM.2021.114249