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International Journal of Services and Operations Management
Published issues
2022 Vol.41 No.4
International Journal of Services and Operations Management
2022 Vol.41 No.4
Pages
Title and author(s)
381-403
Building supply chain resilience in supply chain disruption: the role of organisational ambidexterity
Nishant Agrawal; Rajesh Kumar Jain
DOI
:
10.1504/IJSOM.2022.122923
404-430
How to increase access to kidney transplantation: the analysis of a Brazilian public hospital through operations management
Ana Carolina Pereira De Vasconcelos Silva; Thaís Spiegel; Luiz Felipe Scavarda; Augusto Da Cunha Reis
DOI
:
10.1504/IJSOM.2022.122927
431-443
Implementation of kaizen a lean manufacturing tool in a surgical equipment manufacturing industry
Shaman Gupta; Pankaj Chandna
DOI
:
10.1504/IJSOM.2022.122924
444-462
Customer satisfaction and loyalty in Malaysian resort hotels: the role of empathy, reliability and tangible dimensions of service quality
Si Ni Yeong; Dan Knox; Guru Prabhakar
DOI
:
10.1504/IJSOM.2022.122922
463-485
Web analytics applications, opportunities and challenges to online retail in India
Vikas Kumar; Ogunmola Gabriel Ayodeji
DOI
:
10.1504/IJSOM.2022.122925
486-513
Prioritisation of barriers in implementing sustainable practices in public healthcare sector: an integrated DEMATEL, ISM and PROMETHEE model
E.N. Anilkumar; R. Sridharan; P.N. Ram Kumar
DOI
:
10.1504/IJSOM.2022.122926
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