International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2022 Vol.41 No.4


Pages Title and author(s)
381-403Building supply chain resilience in supply chain disruption: the role of organisational ambidexterity
Nishant Agrawal; Rajesh Kumar Jain
DOI: 10.1504/IJSOM.2020.10030029
404-430How to increase access to kidney transplantation: the analysis of a Brazilian public hospital through operations management
Ana Carolina Pereira De Vasconcelos Silva; Thaís Spiegel; Luiz Felipe Scavarda; Augusto Da Cunha Reis
DOI: 10.1504/IJSOM.2020.10035859
431-443Implementation of kaizen a lean manufacturing tool in a surgical equipment manufacturing industry
Shaman Gupta; Pankaj Chandna
DOI: 10.1504/IJSOM.2020.10030704
444-462Customer satisfaction and loyalty in Malaysian resort hotels: the role of empathy, reliability and tangible dimensions of service quality
Si Ni Yeong; Dan Knox; Guru Prabhakar
DOI: 10.1504/IJSOM.2020.10028391
463-485Web analytics applications, opportunities and challenges to online retail in India
Vikas Kumar; Ogunmola Gabriel Ayodeji
DOI: 10.1504/IJSOM.2020.10030705
486-513Prioritisation of barriers in implementing sustainable practices in public healthcare sector: an integrated DEMATEL, ISM and PROMETHEE model
E.N. Anilkumar; R. Sridharan; P.N. Ram Kumar
DOI: 10.1504/IJSOM.2020.10030818

 

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