International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2023 Vol.44 No.3

Pages Title and author(s)
293-316Lean operations and competitive advantage in the pharmaceutical industry
Abdel-Aziz Ahmad Sharabati
DOI: 10.1504/IJSOM.2023.129463
317-354Challenges of applying the contract integrated project delivery method in construction industry projects based on the knowledge-intensive service
Mohammadjavad Nasiri Jahroudi; Mehdi Nani; Ebrahim Safa; Ehsan Sadeh
DOI: 10.1504/IJSOM.2023.129461
355-367The influence of branding and communication on the perception of value: a study from the perspective of medical tourism services
Bruno Barbosa Sousa; Gisela Maria Alves
DOI: 10.1504/IJSOM.2023.129488
368-389Robustness in production systems – findings from a systematic literature review
Christian Stockmann; Herwig Winkler
DOI: 10.1504/IJSOM.2023.129462
390-407The influence of DevOps practices in ITSM processes
João Faustino; Rúben Pereira; Miguel Mira da Silva
DOI: 10.1504/IJSOM.2023.129464
408-425Model for spotting and eliminating non-value adding activities: a theoretical foundation for applying lean strategies in conventional manufacturing engineering organisations
D. Ramesh Kumar; S.R. Devadasan; D. Elangovan
DOI: 10.1504/IJSOM.2023.129466
426-441Realising leadership in Indian market by Deming awarded original equipment manufacturing industry through TQM
Pardeep Gupta; Ankesh Mittal
DOI: 10.1504/IJSOM.2023.129465