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International Journal of Services and Operations Management
Published issues
2021 Vol.38 No.2
International Journal of Services and Operations Management
2021 Vol.38 No.2
Pages
Title and author(s)
153-160
A new efficient learning approach E-PDLA in assessing the knowledge of breast cancer dataset
M. Mehfooza; V. Pattabiraman
DOI
:
10.1504/IJSOM.2021.113024
161-187
Accuracy in measuring customer satisfaction
Peter Madzík; Miroslav Hrnčiar
DOI
:
10.1504/IJSOM.2021.113025
188-200
An examination of the dynamics of operating efficiency of wholesale and retail firms
Xun Xu; Yinfei Chen; Wenhui Liu
DOI
:
10.1504/IJSOM.2021.113026
201-219
Achieving leanness: the relationship of lean practices with process exploitation and exploration
Mantas Vilkas; Inga Stankevice; Jurga Duobiene; Rimantas Rauleckas
DOI
:
10.1504/IJSOM.2021.113035
220-230
Moderator effect of Islamic work ethics on the relationship between authentic leadership and organisational citizenship behaviour
Mudaser Javaid; Nor Hazana Abdullah; Muhammad Saeed Shahbaz; Muazu Hassan Muazu
DOI
:
10.1504/IJSOM.2021.113027
231-243
The influence of total quality management on non-academic performance: public sector institutions of Jordan
Jamal Ahmed Al-Doori
DOI
:
10.1504/IJSOM.2021.113028
244-275
Development of an adapted framework for lean product development
Naga Vamsi Krishna Jasti; Srinivas Kota
DOI
:
10.1504/IJSOM.2021.113031
276-298
An empirical bivariate study on work life balance of women labours with special reference to tannery industry
Arumugam Vasumathi; Prithi Arun; P. Kameswara Rao
DOI
:
10.1504/IJSOM.2021.113029
299-307
Top-down knowledge hiding in buying and supplying firms: causes and some suggestions
Atif Saleem Butt
DOI
:
10.1504/IJSOM.2021.113030
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