International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2021 Vol.38 No.2

Pages Title and author(s)
153-160A new efficient learning approach E-PDLA in assessing the knowledge of breast cancer dataset
M. Mehfooza; V. Pattabiraman
DOI: 10.1504/IJSOM.2021.113024
161-187Accuracy in measuring customer satisfaction
Peter Madzík; Miroslav Hrnčiar
DOI: 10.1504/IJSOM.2021.113025
188-200An examination of the dynamics of operating efficiency of wholesale and retail firms
Xun Xu; Yinfei Chen; Wenhui Liu
DOI: 10.1504/IJSOM.2021.113026
201-219Achieving leanness: the relationship of lean practices with process exploitation and exploration
Mantas Vilkas; Inga Stankevice; Jurga Duobiene; Rimantas Rauleckas
DOI: 10.1504/IJSOM.2021.113035
220-230Moderator effect of Islamic work ethics on the relationship between authentic leadership and organisational citizenship behaviour
Mudaser Javaid; Nor Hazana Abdullah; Muhammad Saeed Shahbaz; Muazu Hassan Muazu
DOI: 10.1504/IJSOM.2021.113027
231-243The influence of total quality management on non-academic performance: public sector institutions of Jordan
Jamal Ahmed Al-Doori
DOI: 10.1504/IJSOM.2021.113028
244-275Development of an adapted framework for lean product development
Naga Vamsi Krishna Jasti; Srinivas Kota
DOI: 10.1504/IJSOM.2021.113031
276-298An empirical bivariate study on work life balance of women labours with special reference to tannery industry
Arumugam Vasumathi; Prithi Arun; P. Kameswara Rao
DOI: 10.1504/IJSOM.2021.113029
299-307Top-down knowledge hiding in buying and supplying firms: causes and some suggestions
Atif Saleem Butt
DOI: 10.1504/IJSOM.2021.113030