International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2018 Vol.31 No.3


Pages Title and author(s)
277-302The unprecedented commercialisation of Indian cricket: a study using total interpretive structural modelling
Amay Yeravdekar; Abhishek Behl
DOI: 10.1504/IJSOM.2018.095558
303-324Measuring students' expectations of service quality of a higher education institution in a longitudinal design
Domingos Fernandes Campos; Guido Salvi Dos Santos; Felipe Nalon Castro
DOI: 10.1504/IJSOM.2018.095559
325-348Application of fuzzy analytical network process for the selection of best technological innovation strategy in steel manufacturing SMEs
K.R. Kiron; K. Kannan
DOI: 10.1504/IJSOM.2018.095560
349-369House of reverse logistics: an approach to analyse the factors influencing company performance and customer complaint
Farida Pulansari; Suparno; Sri Gunani Partiwi
DOI: 10.1504/IJSOM.2018.095561
370-395New enhanced differential evolution algorithms for solving multi-depot vehicle routing problem with multiple pickup and delivery requests
Siwaporn Kunnapapdeelert; Voratas Kachitvichyanukul
DOI: 10.1504/IJSOM.2018.095562
396-414Performance measurement of the leagile supply chain
R. Maharaja; S.R. Devadasan; M. Sakthivel; R. Murugesh
DOI: 10.1504/IJSOM.2018.095563

 

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