International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2018 Vol.31 No.4

Pages Title and author(s)
415-432Development of software support for process FMEA: a case study
S. Karthik Bharathi; S. Vinodh; N. Gopi
DOI: 10.1504/IJSOM.2018.096164
433-462Macro and micro-logistic aspects in defining the parts-feeding policy in mixed-model assembly systems
Maurizio Faccio; Mauro Gamberi; Marco Bortolini; Francesco Pilati
DOI: 10.1504/IJSOM.2018.096166
463-479Automated teller machine performance evaluation using data envelopment analysis approach
Sajjad Shokouhyar; Azadeh Karimisefat
DOI: 10.1504/IJSOM.2018.096168
480-493A model to identify the factors of supplier communication and financial availability to support the lean manufacturing implementation in small and medium scale enterprises
T. Ramadas; K.P. Satish; K. Aibel Mathew
DOI: 10.1504/IJSOM.2018.096169
494-512The impact of after sale service and service quality on word of mouth, mediating role of customer satisfaction
Najeeb Ullah; Mustansar Hussain Ranjha; Muhammad Rehan
DOI: 10.1504/IJSOM.2018.096170
513-529Analysis of patient flows in elective surgery: modelling and optimisation of the hospitalisation process
Dario Antonelli; Giulia Bruno; Teresa Taurino
DOI: 10.1504/IJSOM.2018.096171
530-538A new mathematical model for non-fixed destination multi-depot multiple travelling salesmen with time window problem
Mohammad Taher Shirafkan; Hany Seidgar; Nikbakhsh Javadian
DOI: 10.1504/IJSOM.2018.096167