
International Journal of Services and Operations Management
2011 Vol.10 No.3
Pages | Title and author(s) |
255-273 | Using GIS for evaluating retail centres location at Jeddah CityAbdulkader A. Murad DOI: 10.1504/IJSOM.2011.042921 |
274-293 | Measurement of service quality in banks: a comparative study between public and private banks in IndiaSachin S. Kamble, Sudheer M. Dhume, Rakesh D. Raut, Ranjan Chaudhuri DOI: 10.1504/IJSOM.2011.042922 |
294-315 | A comparison of competing structural models in call centres: prospects for value creationAyham Jaaron, Chris Backhouse DOI: 10.1504/IJSOM.2011.042923 |
316-327 | Two-warehouse inventory model for deteriorating items: a study with shortages under inflation and time value of moneySoumendra Kumar Patra DOI: 10.1504/IJSOM.2011.042924 |
328-347 | Interrelating operational and financial performance measurements in a multiproduct inventory systemMargarita Protopappa-Sieke, Ralf W. Seifert DOI: 10.1504/IJSOM.2011.042925 |
348-377 | Designing and pre-testing a questionnaire for two-wheeler servicesVirupaxi Bagodi, Biswajit Mahanty DOI: 10.1504/IJSOM.2011.042926 |