International Journal of Services and Operations Management (IJSOM)

International Journal of Services and Operations Management

2023 Vol.46 No.4


Pages Title and author(s)
449-470Research of a logistics coordination level in procurement
Elena R. Abramova
DOI: 10.1504/IJSOM.2023.136127
471-491An objective decision support for designing virtual enterprises using a fuzzy-based approach
Souhir Ben Salah; Wafa Ben Yahia; Omar Ayadi; Faouzi Masmoudi
DOI: 10.1504/IJSOM.2023.136109
492-519Configuring the effect of multidimensional retail service quality and perceived value on customer loyalty towards retailers in Malaysia: mediated by customer satisfaction and trust
A.K.M. Ahasanul Haque; Naila Anwar Chowdhury; Suharni Maulan; Md Asadul Islam; Md Atiqur Sarker
DOI: 10.1504/IJSOM.2023.136121
520-539SERVQUIX: a tool for service quality measurement in Indian banks
Arun Kumar Agariya; Jyoti Tikoria
DOI: 10.1504/IJSOM.2023.136108
540-559Modelling the challenges faced by Indian engineering consultancies: an ISM analysis
V.R. Pramod; S.R. Devadasan; Ajith K.A. Nair
DOI: 10.1504/IJSOM.2023.136110
560-583Patient satisfaction on hospital care services: a study with specific reference to beneficiaries of community-based health insurance schemes in India
G.N. Sumathi; J. Elango; M. Thenmozhi
DOI: 10.1504/IJSOM.2023.136107

 

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