International Journal of Electronic Customer Relationship Management  (IJECRM)
ISSN (Online): 1750-0672  -  ISSN (Print): 1750-0664

Published in 4 issues per year  (View Subscription Price)

Latest TOC      View Recent Issues

Abstracting/Indexing Services and Journal Lists

   Objectives

Driven by rapidly changing business environments and more demanding consumers, many companies are searching for new ways to achieve and retain a competitive advantage via electronic customer relationship management (ECRM). The main objective of the IJECRM is to provide a platform for interaction between researchers and practitioners who are dealing with CRM. It also aims to explore solutions to common CRM problems, including how to maximise impact from CRM technology, which warehousing techniques are most effective, and how to create and manage both short- and long-term relationships.

   Readership

IJECRM provides a domain to assist professionals, academics, researchers, policy makers and practitioners, working in the field of electronic customer relationship management, CRM technology and software, solutions for CRM problems, demand chain management, supply chain management and technology management, to disseminate information and to learn from each other’s work.

   Contents

IJECRM publishes original papers, review papers, technical reports, case studies, conference reports, management reports, book reviews, notes, commentaries, and news. Special Issues devoted to important topics in electronic customer relationship management, CRM technology and software, solutions for CRM problems, demand chain management, supply chain management, and technology management, will occasionally be published.

   Subject Coverage

Topics suitable for IJECRM include but are not limited to:

• Electronic customer relationship management (ECRM)
• CRM strategy
• CRM marketing
• CRM technology and software
• Custom marketing
• Customer lifetime value
• Customer loyalty
• Customer satisfaction
• Consumer behaviour
• Customer databases
• Issues for implementing CRM systems
• Tools for capturing customer information
• Solutions for CRM problems
• Partner relationship management
• Managing and sharing customer data
• Business to business market (B2B)
• Business to consumer market (B2C)
• Enterprise resource planning (ERP)
• Supply chain dynamics and uncertainty
• Supplier relationship management (SRM)
• E-commerce customer relationships on the internet
• Supply chain management (SCM)
• Channel management
• Demand chain management (DCM)
• Strategic alliances and partnerships
• Sales management
• Manufacturing technology and systems
• Information technology and systems
• Supplier and distribution networks
• Performance measurement and performance indicators
• Research and modelling
• Logistics information systems
• International issues

   Specific Notes for Authors

Submitted papers should not have been previously published nor be currently under consideration for publication elsewhere. (N.B. Conference papers may only be submitted if the paper has been completely re-written and the author has cleared any necessary permissions with the copyright owner if it has been previously copyrighted). All authors must declare they have read and agreed to the content of the submitted manuscript. A full statement of our Ethical Guidelines for Authors is available.

All papers are refereed through a double blind process. A guide for authors, sample copies and other relevant information for submitting papers are available on the Submission of Papers web-page.

You may send one copy in the form of an MS Word file attached to an e-mail (details of file formats in Author Guidelines) to Prof. Bruce Chien-Ta Ho

Please include in your submission the title of the Journal

   Editors and Members of the Editorial Board

Editor in Chief

Prof. Bruce Chien-Ta Ho
National Chung Hsing University
Institute of Technology Management
250, Kuokuang Road
Taichung 402
TAIWAN
brucehonchu.edu.tw

Associate Editors

Prof. Ivan K.W. Lai
Assistant Dean
Macau University of Science and Technology
Faculty of International Tourism
Avenida Wai Long
Taipa
MACAO

Prof. Tzong-Ru (Jiun-Shen) Lee
National Chung Hsing University
Department of Marketing
250, Kuo Kuang Road
Taichung City 402
TAIWAN

Prof. Jerome Dauw-Song Zhu
National Dong Hwa University
Department of Business Administration
No. 1, Sec. 2, Da Hsueh Rd.
Shou-Feng Hualien 974
TAIWAN

Regional Editor Asia-Pacific

Prof. Michael S. H. Heng
National University of Singapore
East Asian Institute
469A Tower Block #06-01
Bukit Timah Road
259770
SINGAPORE

Regional Editor Europe

Dr. Kim Hua Tan
Nottingham University
Business School
Jubilee Campus
Wollaton Road
Nottingham NG8 1BB
UK

Regional Editor Middle East

Prof. Sanjoy Bose
New York Institute of Technology
PO Box 5464
CERT Technology Park
Muroor Road
Abu Dhabi
UNITED ARAB EMIRATES

Regional Editor North America

Prof. Andrew Kusiak
University of Iowa
Department of Mechanical and Industrial Engineering
2139 Seamans Center
Iowa City, Iowa 52242-1527
USA

Editorial Board Members

Prof. David BennettDa
Professor of Technology Management
Aston University
Aston Business School
Aston Triangle
Birmingham B4 7ET
UK

Prof. Dr. Štefan Bojnec&#
Professor of Economics, Full Research Professor
Koper University of Primorska
Faculty of Management
Cankarjeva 5
SI-6104 Koper
SLOVENIA

Prof. Tser-Yieth ChenTs
National Taipei University
Graduate Institute of International Business
No. 151, University Road
Sanhsia, Taipei County, 23701
TAIWAN

Prof. Robert ChiRo
Chair
California State University, Long Beach
Department of Information Systems
College of Business Administration
1250 Bellflower Boulevard
Long Beach CA 90840-8506
USA

Prof. Walter W.C. ChungWa
The Hong Kong Polytechnic University
Department of Industrial and Systems Engineering
Hung Hom
Kowloon
HONG KONG

Prof. Doug DaviesDo
University of Canberra
School of Business and Government
Division of Business, Law and Information Sciences
Canberra ACT 2601
AUSTRALIA

Dr. P. D. DentonP.
WYKE Manager
The University of Huddersfield
West Yorkshire Centre for Knowledge Exchange
Brunswick Enterprise Centre
Queensgate
Huddersfield HD1 3DH
UK

Prof. P. Sunil DharmapalaP.
Sultan Qaboos University
Department of Operations Management & Business Statistics
College of Commerce & Economics
P O Box: 20
Al-Khod 123, Muscat
OMAN

Prof. Geoffrey DurdenGe
Professor of Marketing and Head of School
La Trobe University
Graduate School of Management
Victoria 3086
AUSTRALIA

Dr. Greg FisherGr
RMIT University
School of Management
Building 108, level 16, 239 Bourke Street
GPO Box 2476V
Melbourne VIC 3003
AUSTRALIA

Dr. Kannan GovindanKa
Associate Professor in Operations and Supply Chain Management
University of Southern Denmark
Department of Business and Economics
Campusvej 55
DK5230 Odense M
DENMARK

Prof. Angappa GunasekaranAn
Director, Business Innovation Research Center (BIRC)
University of Massachusetts – Dartmouth
Department of Decision and Information Sciences
Charlton College of Business
North Dartmouth, MA 02747-2300
USA

Prof. Sardar M. N. IslamSa
Director, Decision Sciences and Modelling Programme
Victoria University
CSES
City Flinders Campus
PO Box 14428
Melbourne, Vic. 8001
AUSTRALIA

Dr. Pattana JierwiriyapantPa
Chiang Mai University
Agricultural Economics Department
Faculty of Agriculture
Chiang Mai 50000
THAILAND

Prof. Siau Ching Lenny KohSi
University of Sheffield
Management School
9 Mappin Street
Sheffield S1 4DT
UK

Prof. Andy KoroniosAn
Head of School
University of South Australia
School of Computer and Information Science
Division of Information Technology Engineering and Environment
Mawson Lakes, South Australia 5095
AUSTRALIA

Prof. Jae Kyu LeeJa
Associate Dean of Faculty and Research
Singapore Management University
School of Information Systems
80 Stamford Road
Singapore 178902
SINGAPORE

Prof. Dr. Binshan LinBi
BellSouth Corporation Professor
Louisiana State University in Shreveport
Department of Management and Marketing
BE321, College of Business Administration
Shreveport LA 71115
USA

Prof. Dr. Ralf NoltenRa
University of Bonn
Institute for Food and Resource Economics
Regina-Pacis-Weg 3
D-53113 Bonn
GERMANY

Dr. K. B. OhK.
Program Director/Deputy Head of School
La Trobe University
Graduate School of Management
Victoria 3086
AUSTRALIA

Prof. Dr. S.W.F. OmtaS.
Wageningen University and Research Centre
Department of Social Sciences, Management Studies
P.O. Box 8130
6700 EW Wageningen
NETHERLANDS

Prof. Jayanthi RanjanJa
Chairperson, International Relations
Institute of Management Technology (IMT)
Raj Nagar, Ghaziabad 201 001
INDIA

Prof. Alain SpalanzaniAl
Founder, IUP Commerce and Vente; Deputy Vice Chancellor
University of Pierre Mendes-France (UPMF)
38400 Saint-Martin d'Hères
FRANCE

Prof. Songsak SriboonchittaSo
Dean
Chiang Mai University
Faculty of Economics
Chiang Mai 50200
THAILAND

Prof. Goran SvenssonGo
Director – Nordinavia Research Institute
Oslo School of Management
PO. Box 1195
Sentrum 0107
Oslo
NORWAY

Dr. Alix ValentiAl
Assistant Professor of Management and Legal Studies
University of Houston Clear Lake
School of Business and Public Administration
Houston, TX 77058
USA

Prof. Dr. Eric T.G. WangEr
Dean of College of Management
National Central University
Department of Information Management
300 Jung-da Rd.
Jung-li City, Taoyuan 320
TAIWAN

Prof. Kung-Jeng WangKu
National Taiwan University of Science and Technology
Department of Industrial Management
No. 43, Sec.4, Keelung Rd.
Taipei 106
TAIWAN

Prof. Desheng (Dash) WuDe
Managing Director, RiskLab; Center Director
University of Toronto
RiskChina Research Center
Toronto, Ontario M5S 3G8
CANADA

Dr. Charlene XieCh
Harbin Institute of Technology Shenzhen
Shenzhen 518055
CHINA

Dr. Jiang YuJi
Vice Director, AMT Foresight Program in CAS
Chinese Academy of Sciences
Institute of Policy and Management
Zhongguancun Donglu 55
P.O. Box 8712
Beijing 100080
CHINA

Prof. Suhaiza ZailaniSu
University Sains Malaysia
School of Management
11800, Penang
MALAYSIA