International Journal of Electronic Customer Relationship Management (IJECRM)

International Journal of Electronic Customer Relationship Management

2013 Vol.7 No.2


Pages Title and author(s)
87-97Pirates, mercenaries, scouts and saints: a segmentation approach to understanding digital downloading
Victor J. Massad; Brianna Risch; Joanne M. Tucker
DOI: 10.1504/IJECRM.2013.056490
98-116Customer decision-making processes and motives for self-service technology usage in multi-channel hospitality environments
Petranka Kelly; Jennifer Lawlor; Michael Mulvey
DOI: 10.1504/IJECRM.2013.056491
117-134Aligning customer knowledge management tools with business strategy
Kamla Ali Al-Busaidi
DOI: 10.1504/IJECRM.2013.056510
135-160The effects of perceived organisational support, social capital, and health promotion on job satisfaction of employees in hospitals
Chung-Hung Tsai
DOI: 10.1504/IJECRM.2013.056511

 

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