International Journal of Electronic Customer Relationship Management (IJECRM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Electronic Customer Relationship Management

Pages	Title and author(s)
87-97	Pirates, mercenaries, scouts and saints: a segmentation approach to understanding digital downloading Victor J. Massad; Brianna Risch; Joanne M. Tucker DOI: 10.1504/IJECRM.2013.056490
98-116	Customer decision-making processes and motives for self-service technology usage in multi-channel hospitality environments Petranka Kelly; Jennifer Lawlor; Michael Mulvey DOI: 10.1504/IJECRM.2013.056491
117-134	Aligning customer knowledge management tools with business strategy Kamla Ali Al-Busaidi DOI: 10.1504/IJECRM.2013.056510
135-160	The effects of perceived organisational support, social capital, and health promotion on job satisfaction of employees in hospitals Chung-Hung Tsai DOI: 10.1504/IJECRM.2013.056511