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International Journal of Electronic Customer Relationship Management (IJECRM)

International Journal of Electronic Customer Relationship Management


Title Author(s) Vol. and Issue nos. Page nos. Full-text article
Prioritising factors influencing consumers' reversing intention of e-waste using analytic hierarchy processArsalan Najmi; Kanagi Kanapathy; Azmin Azliza AzizVol.12 No.158-74Free access
Do electronic loyalty programs still drive customer choice and repeat purchase behaviour?D. Muhammad AlshuridehVol.12 No.140-57Free access
Evaluating the satisfaction index using automated interaction service and customer knowledgebase: a big data approach to CRMH.S. Chiranjeevi; Manjula K. Shenoy; Syam S. DiwakaruniVol.12 No.121-39Free access
The current status of customer relationship management: experience of small businesses in the Jordanian food industryGhazi A. Al-WeshahVol.12 No.11-20Free access