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International Journal of Electronic Customer Relationship Management

Title	Author(s)	Vol. and Issue nos.	Page nos.	Full-text article
Impact of logistic flows of service quality and delivery dimension towards customer satisfaction: an empirical study	Neha Choudhary; Anand Prasad Sinha; Somnath Mukherjee	Vol.15 No.1/2	116-150
CRM strategies within small and medium family-owned businesses: a multiple case study	Chifae El Hail; Mustapha El Koraichi	Vol.15 No.1/2	93-115
Engaging customer in live-streaming commerce: the impact of interactivity and perceived value on trust	Rizkia Ayu Amilia; Atik Aprianingsih; Mustika Sufiati Purwanegara; Margareth Setiawan; Teresia Debby	Vol.15 No.1/2	73-92
Critical success factors in implementing a CRM solution: a case study	Carlos Pissarra; Jorge Vareda Gomes; Mário Romão	Vol.15 No.1/2	40-72
Integration of customer relationship management in e-commerce	K.V. Manjunath; Madhuvaishnavi Thyagaraj; N. Shivaraj Shreya; K. Sridahar Inchara; Seema B. Hegde	Vol.15 No.1/2	24-39
Impact of influencer marketing on buying behaviour of millennials and generation Z	Rimple Sharma; Kumar Sanu	Vol.15 No.1/2	1-23