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International Journal of Electronic Customer Relationship Management

Title	Author(s)	Vol. and Issue nos.	Page nos.	Full-text article
Prioritising factors influencing consumers' reversing intention of e-waste using analytic hierarchy process	Arsalan Najmi; Kanagi Kanapathy; Azmin Azliza Aziz	Vol.12 No.1	58-74
Do electronic loyalty programs still drive customer choice and repeat purchase behaviour?	D. Muhammad Alshurideh	Vol.12 No.1	40-57
Evaluating the satisfaction index using automated interaction service and customer knowledgebase: a big data approach to CRM	H.S. Chiranjeevi; Manjula K. Shenoy; Syam S. Diwakaruni	Vol.12 No.1	21-39
The current status of customer relationship management: experience of small businesses in the Jordanian food industry	Ghazi A. Al-Weshah	Vol.12 No.1	1-20