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International Journal of Electronic Customer Relationship Management

Title	Author(s)	Vol. and Issue nos.	Page nos.	Full-text article
Enhancing customer loyalty in financial service through harnessing relationship marketing: the mediating effects of brand image	Shah Alam Kabir Pramanik; Md. Shah Azam; Md. Rakibul Hafiz Khan Rakib	Vol.14 No.2	181-205
The impacts of value derived from Facebook interactions on political voting	Ghada Chourou; Eya Kbaier; Nesrine Ben Amor; Imène Ben Yahia	Vol.14 No.2	158-180
The relationship between social media, willingness to interact and purchase intention of young Vietnamese towards an online movie streaming platform: a case study on FPT Play	Hong Minh Ngoc Tran; Ngoc Phuong Anh Nguyen; Ngoc Minh Anh Le; Thi My Hien Tran; Minh Ngan Nguyen; Truc Vi Nguyen	Vol.14 No.2	143-157
Visual photography's influences on hotel selection: an analysis using e-booking as a comparative platform	Javier A. Sánchez-Torres; Sandra-Milena Palacio-López; Yuri-Lorene Hernández-Fernández; Francisco-Javier Arroyo-Cañada; Ana Argila-Irurita	Vol.14 No.2	128-142
Linking electronic customer relationship management and customer loyalty through serial mediation of customer experience and customer satisfaction	Anupreet Kaur Mokha; Pushpender Kumar	Vol.14 No.2	103-127