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International Journal of Electronic Customer Relationship Management (IJECRM)

International Journal of Electronic Customer Relationship Management


Title Author(s) Vol. and Issue nos. Page nos. Full-text article
Towards the analysis of e-CRM practices using an integrated fuzzy approachAli Zamani Babgohari; Mahdie Hamedi; Mohammadreza Taghizadeh-Yazdi; Salman Nazari-ShirkouhiVol.13 No.3272-293Free access
Artificial intelligence in the digital customer journeyCatarina Araújo; Rui Gonçalves; Renato Lopes Da Costa; Álvaro Dias; Leandro PereiraVol.13 No.3248-271Free access
Determinants of customer satisfaction in Kabul: evidence from the restaurant industryHamidullah Hamidy; Dale Walker; Jimbo H. ClaverVol.13 No.3203-247Free access
Theoretical investigation of the antecedent role of review valence in building electronic customer relationshipsRan Liu; John B. Ford; Nusser RaajpootVol.13 No.3187-202Free access

 

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