International Journal of Electronic Customer Relationship Management (IJECRM)

International Journal of Electronic Customer Relationship Management

2009 Vol.3 No.2


Pages Title and author(s)
103-120Customer relationship management and performance, a resource-based view of Iranian internet service industry
Abbas Keramati, Hamed Mehrabi, Navid Mojir, Mohammad Mousakhani
DOI: 10.1504/IJECRM.2009.025282
121-131An empirical investigation of customer satisfaction with multi channel banking
Vimi Jham
DOI: 10.1504/IJECRM.2009.025283
132-148The socio-demographic profile of Generation Y online shoppers in Taiwan
I.K.W. Lai, D. Liang
DOI: 10.1504/IJECRM.2009.025284
149-166The willingness of tourists to revisit the East Coast National Scenic Area in Taiwan
Wan-Tran Huang, Yung-Kun Chen, Tsuifang Hsieh, Hsing-Fen Ho
DOI: 10.1504/IJECRM.2009.025285
167-185Enhancing the relationship benefit to develop relationship value
Tser-Yieth Chen, Ying-Hsiu Lin
DOI: 10.1504/IJECRM.2009.025286
186-206The study on service quality and customer satisfaction by applying discriminate analysis for Taiwan's nursing hotel
Yung-Kun Chen, Wan-Tran Huang, Tsuifang Hsieh
DOI: 10.1504/IJECRM.2009.025287

 

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