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  1. International Journal of Electronic Customer Relationship Management
  2. Published issues
  3. 2019 Vol.12 No.1
International Journal of Electronic Customer Relationship Management (IJECRM)

International Journal of Electronic Customer Relationship Management

2019 Vol.12 No.1


Pages Title and author(s)
1-20The current status of customer relationship management: experience of small businesses in the Jordanian food industry
Ghazi A. Al-Weshah
DOI: 10.1504/IJECRM.2019.098975 Free access
21-39Evaluating the satisfaction index using automated interaction service and customer knowledgebase: a big data approach to CRM
H.S. Chiranjeevi; Manjula K. Shenoy; Syam S. Diwakaruni
DOI: 10.1504/IJECRM.2019.098976 Free access
40-57Do electronic loyalty programs still drive customer choice and repeat purchase behaviour?
D. Muhammad Alshurideh
DOI: 10.1504/IJECRM.2019.098980 Free access
58-74Prioritising factors influencing consumers' reversing intention of e-waste using analytic hierarchy process
Arsalan Najmi; Kanagi Kanapathy; Azmin Azliza Aziz
DOI: 10.1504/IJECRM.2019.098981 Free access

 

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