International Journal of Electronic Customer Relationship Management (IJECRM)

International Journal of Electronic Customer Relationship Management

2019 Vol.12 No.1


Pages Title and author(s)
1-20The current status of customer relationship management: experience of small businesses in the Jordanian food industry
Ghazi A. Al-Weshah
DOI: 10.1504/IJECRM.2019.098975
21-39Evaluating the satisfaction index using automated interaction service and customer knowledgebase: a big data approach to CRM
H.S. Chiranjeevi; Manjula K. Shenoy; Syam S. Diwakaruni
DOI: 10.1504/IJECRM.2019.098976
40-57Do electronic loyalty programs still drive customer choice and repeat purchase behaviour?
D. Muhammad Alshurideh
DOI: 10.1504/IJECRM.2019.098980
58-74Prioritising factors influencing consumers' reversing intention of e-waste using analytic hierarchy process
Arsalan Najmi; Kanagi Kanapathy; Azmin Azliza Aziz
DOI: 10.1504/IJECRM.2019.098981

 

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