International Journal of Electronic Customer Relationship Management (IJECRM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Electronic Customer Relationship Management

Pages	Title and author(s)
1-20	The current status of customer relationship management: experience of small businesses in the Jordanian food industry Ghazi A. Al-Weshah DOI: 10.1504/IJECRM.2019.098975
21-39	Evaluating the satisfaction index using automated interaction service and customer knowledgebase: a big data approach to CRM H.S. Chiranjeevi; Manjula K. Shenoy; Syam S. Diwakaruni DOI: 10.1504/IJECRM.2019.098976
40-57	Do electronic loyalty programs still drive customer choice and repeat purchase behaviour? D. Muhammad Alshurideh DOI: 10.1504/IJECRM.2019.098980
58-74	Prioritising factors influencing consumers' reversing intention of e-waste using analytic hierarchy process Arsalan Najmi; Kanagi Kanapathy; Azmin Azliza Aziz DOI: 10.1504/IJECRM.2019.098981