International Journal of Electronic Customer Relationship Management (IJECRM)

International Journal of Electronic Customer Relationship Management

2022 Vol.13 No.3


Pages Title and author(s)
187-202Theoretical investigation of the antecedent role of review valence in building electronic customer relationships
Ran Liu; John B. Ford; Nusser Raajpoot
DOI: 10.1504/IJECRM.2022.124088
203-247Determinants of customer satisfaction in Kabul: evidence from the restaurant industry
Hamidullah Hamidy; Dale Walker; Jimbo H. Claver
DOI: 10.1504/IJECRM.2022.124073
248-271Artificial intelligence in the digital customer journey
Catarina Araújo; Rui Gonçalves; Renato Lopes Da Costa; Álvaro Dias; Leandro Pereira
DOI: 10.1504/IJECRM.2022.124098
272-293Towards the analysis of e-CRM practices using an integrated fuzzy approach
Ali Zamani Babgohari; Mahdie Hamedi; Mohammadreza Taghizadeh-Yazdi; Salman Nazari-Shirkouhi
DOI: 10.1504/IJECRM.2022.124099

 

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