International Journal of Electronic Customer Relationship Management (IJECRM)

International Journal of Electronic Customer Relationship Management

2018 Vol.11 No.2


Pages Title and author(s)
105-125Exploring the factors influencing smartphone applications usage: a mixed method study
Somayeh Zamani; Ali Kazemi; Arash Shahin; Narges Keshtiaray
DOI: 10.1504/IJECRM.2018.090192
126-141Influence of demographic variables: customers' perception about cross-selling and up-selling for eBanking
Neha Gupta
DOI: 10.1504/IJECRM.2018.090195
142-157Factors affecting acceptance of the internet as a marketing intelligence tool among sales staff
Neda Foroutan; Mohammad R. Esfidani
DOI: 10.1504/IJECRM.2018.090206
158-178The influence of e-CRM capability and co-information sharing activity on product competitiveness and marketing performance of small and medium-sized enterprises
Elia Ardyan; Gita Sugiyarti
DOI: 10.1504/IJECRM.2018.090208
179-201Assessing channel quality to measure customers' outcome in online purchasing
Arsalan Najmi; Waqar Ahmed
DOI: 10.1504/IJECRM.2018.090210

 

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