International Journal of Electronic Customer Relationship Management (IJECRM)

International Journal of Electronic Customer Relationship Management

2009 Vol.3 No.4


Pages Title and author(s)
319-326Impact of cultural dimensions on CRM under face-to-face learning mode and distance learning mode in Papua New Guinea
Pulapa Subba Rao
DOI: 10.1504/IJECRM.2009.029293
327-343Future directions of marketing knowledge: proposing an enriching framework including self-actualisation marketing
Goran Svensson, Stefan Lagrosen
DOI: 10.1504/IJECRM.2009.029294
344-359Empirical impact study on the role of knowledge management in logistics
Gaby Neumann, Eduardo Tome
DOI: 10.1504/IJECRM.2009.029295
360-374A new approach for health insurance customer relationship support through hybrid mining based system
Shrane Koung Chou, Fuchung Wang
DOI: 10.1504/IJECRM.2009.029296
375-401Development of a composite model for selection of third party logistics service provider
R. Rajesh, S. Pugazhendhi, C. Muralidharan, K. Ganesh
DOI: 10.1504/IJECRM.2009.029297
402-414Application of segmentation in customer relationship management: a data mining perspective
Jayanthi Ranjan, Ruchi Agarwal
DOI: 10.1504/IJECRM.2009.029298

 

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