International Journal of Electronic Customer Relationship Management (IJECRM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Electronic Customer Relationship Management

Pages	Title and author(s)
297-314	Critical factors of ASP acceptance in SMEs: an empirical study of Chinese ASP clients Xiang-Hua Lu DOI: 10.1504/IJECRM.2008.021102
315-331	Data mining tools: a CRM perspective Jayanthi Ranjan, Vishal Bhatnagar DOI: 10.1504/IJECRM.2008.021103
332-363	Supply chain architectural framework and supplier relationship model for customer facing business P. Parthiban, M. Punniyamoorthy, G. Ranga Janardhana, K. Ganesh DOI: 10.1504/IJECRM.2008.021104
364-375	Customer relationship management strategy and firm performance: an empirical study Jia-Jeng Hou, Hill Hung-Jen Tu DOI: 10.1504/IJECRM.2008.021105
376-417	Research insights in electronic customer relationship management (e-CRM): a review of the literature (2000-2006) Eleni K. Kevork, Adam P. Vrechopoulos DOI: 10.1504/IJECRM.2008.021106