International Journal of Electronic Customer Relationship Management (IJECRM)

International Journal of Electronic Customer Relationship Management

2021 Vol.13 No.2


Pages Title and author(s)
99-116The mediating effect of marketing capability in the relationship between CRM on business performance in Indonesia and Thailand service industry
Indah Fatmawati; Nuryakin; Kumpanat Siriyota
DOI: 10.1504/IJECRM.2021.120343
117-145Transparency in SERVQUAL model to deal with information-enabled customers
Shiv Ratan Agrawal
DOI: 10.1504/IJECRM.2021.120344
146-165The impact of e-service quality and ease of use of e-customer relationship management: a study of mobile phone services in Jordan
Bilal Ali Yaseen Al-Nassar
DOI: 10.1504/IJECRM.2021.120345
166-185The role of technical and relational factors in trust and predisposition for online commerce: digital markets and consumer perspective
Vânia Vilas Boas; Bruno Barbosa Sousa
DOI: 10.1504/IJECRM.2021.120353

 

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